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4 Ways to Make Every Journey Easier for People with Dementia

Public transport can be a lifeline for many. But 1 in 4 disabled people avoid public transport because of
negativity from other passengers. Alzheimer’s Society have partnered with the Department for Transport to tackle this
important issue for people with dementia.

Travelling on buses and trains is an essential part of many people’s lives.

But for disabled people, there are barriers to public transport that aren’t limited to its reliability or infrastructure.

1 in 4 disabled people say negative attitudes from other passengers prevent them from using public transport.

Disabled people travel up to a third less than non-disabled people.

1 in 5 people in the UK are disabled. But not every disability, such as dementia, is visible.

Better experiences on public transport can help people retain their independence, combat loneliness and live
well with dementia.

4 simple ways everyone can help people with dementia and other conditions
whilst travelling

1. Be patient and take your time

Support people living with dementia and other conditions by allowing them some extra time, should they require it.

This could be while using ticket barriers, finding a seat or getting onto a bus.

2. Be considerate

Being aware of your fellow passengers can provide opportunities to be more considerate.

You could offer help if someone looks lost, or keep noise levels low if anyone looks visibly distressed.

People living with dementia could get confused whilst travelling, or might just need some quiet space to feel calmer.

3. Be prepared to give up the priority seat

Dementia is one of many disabilities that is not visible.

Please be aware of other passengers and be prepared to give up the priority seat to anyone who might need it.

When possible, keeping clear of priority areas can help people feel welcome on public transport.

4. Respect accessible toilet users

An accessible (disabled) toilet is not just a facility for wheelchair users.

Please respect the fact that not all disabilities are visible and you may not always be aware of someone’s accessibility needs. 

We all have the power to collectively create a more supportive travel environment for people living with dementia, and other conditions. 

Published: 26th February 2020

Source: Alzheimer’s Society

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