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Accessible Travel and Disabled Discounts with Wightlink

Wightlink are there to help when you need it. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on Wightlink to make sure your journey meets your needs.

Click Here to find out more about Disabled Discounts

Accessible Travel and Customer Assistance

Tell them what you need

Once you’ve made your online or phone booking, please let Wightlink know how they can help at least 48 hours before you travel. They will then assess your needs and ensure that we can meet them on your chosen sailing, including if you are bringing any specialist equipment on board.

Should Wightlink be unable to help, they will explain why and may ask you to travel on an alternative sailing.

If you don’t advise Wightlink in advance, they will still do our best to allow you travel as soon as possible after you arrive at the port. However this may mean your departure is delayed and assistance will not be guaranteed.

Wightlink will do their best to help with:

  • Wider lift access space on board.
  • Assistance to and from the car deck or FastCat (please note we are only able to provide assistance at our ports).
  • Loan of a wheelchair while you are travelling on board.
  • Transportation of equipment that is safe and authorised to take on board.
  • Providing ramps on the ship so you can access the deck with a wheelchair or pram more easily.
  • Information for passengers who cannot leave the vehicle (subject to authorisation by the Ship’s captain on the day of travel. This isn’t guaranteed).

Wightlink are unable to help with:

  • Transportation of equipment that is not safe to take on board, such as some oxygen refrigeration systems (other than refrigerated flasks).
  • Requests that are impossible to comply with due to the design of our ship or port infrastructure.
  • Requests to remain in your vehicle during the crossing, except in exceptional circumstances such as mobility restrictions that make it unfeasible or unsafe to leave the vehicle during the crossing. This can only be done with the express authorisation of the ship’s Captain on the day of travel.
  • Assistance with personal care such as feeding, breathing or using the toilet.

*If personal care is required, Wightlink may ask you to bring a companion with you to provide this assistance. Companions must be booked at least 48 hours in advance and will not be charged provided they travel with you and return on the next available crossing. Call 0800 093 8236 to arrange this.

When you arrive at the port please make yourself known at check in. The Wighlink team will then place a leaflet under your windscreen if travelling by car and ask you to park and wait in one of the car lanes. If you’re travelling by foot, the Wightlink team will direct you to the priority seating area and advise you when to board.

You can book Accessible Travel and Customer Assistance by calling their team on 0800 093 8236,

Monday – Friday 08.00-20.00
Saturday and Sunday 9.00-18.00.

The facilities

All of the Wighlink car ferries have:

  • Wheelchair loan
  • Ramps to get on board
  • Lifts to access the passenger lounges
  • Four accessible parking spaces
  • A disabled or ambulatory toilet – the disabled toilet on Wight Sky, Wight Light and Wight Sun is on the car deck and cannot be accessed during the crossing.

All of the Wightlink FastCats have:

  • Wheelchair loan
  • Ramps to get on board
  • Wheelchair secure points
  • Priority seating

All of the ports have:

  • Hearing loops
  • Wheelchair loan
  • Disabled toilets
  • Ramp access to the ticket office

Published: 11th March 2020

Source: Wighlink Isle of Wight Ferries

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