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Alternative Dispute Resolution

One of the legal requirements which came into effect on 1 October 2015 for anyone selling to the public (consumers) is the duty to tell them who they can turn to for assistance if you are unable to resolve a complaint. 

British Healthcare Trades Association (BHTA) members are already obliged to tell consumers that they are signed up to the BHTA Code of Practice, and that BHTA will provide mediation (and ultimately arbitration), if they have exhausted a company’s complaints process and remain dissatisfied. 

Members need to add the option of approaching a formally recognised “Alternative Dispute Resolution” (ADR) provider – however, companies do have the right to indicate if they would not like to participate in any mediation that an ADR might offer.

You can find out the formally listed ADR bodies for the UK at:

https://www.tradingstandards.uk/consumers/adr-approved-bodies

Members will need to choose one which you think could give advice to your customers and give their contact details.

If any BHTA members require any further assistance regarding ADR (Alternative Dispute Resolution) please contact us: info@bhta.com