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Transport for London Update – 3rd July 2020

Transport for London Update – 3rd July 2020

Transport for London Update, Delivered by –
Vernon Everitt
Managing Director, Customers, Communication & Technology

“Ahead of a further relaxation of Government restrictions, which will see more businesses and venues reopen on 4 July, we want to remind you about what to expect if you are travelling for the first time in a while.

We have put measures in place to enable safe journeys for everyone and your travel experiences may differ from before the pandemic.

Enhanced cleaning regime: We are using hospital-grade anti-viral cleaning products in all public areas across the network.

Key interchanges are being cleaned throughout the day and there is an enhanced regime across our entire fleet of Tubes, trains, trams and buses to ensure surfaces, such as poles, handles and doors that are regularly touched, are clean.

Face coverings: Everyone travelling on public transport must wear a face covering over their nose and mouth, unless you are exempt. Find out how to make your own face covering.

The police and TfL’s enforcement officers are deployed across the network to encourage compliance and if necessary they will refuse entry, ask people to leave, issue fines or prosecute. Thank you to the overwhelming majority who are complying with this requirement.

Social distancing: New signs and information are in place to help you maintain social distancing. You may have to queue to enter stations or buses, especially on weekdays. Find out if your stations are among the busiest.

Hand sanitiser: We are providing hundreds of hand sanitiser points around the network. Please also carry hand sanitiser with you and wash your hands before and after you travel. Find out which stations have hand sanitiser available.

More street space for cycling and walking: As part of our Streetspace programme we are working with boroughs across London to widen footpaths and provide more cycle lanes.

These are just some of the measures in place to make your journeys safer. Find out more about our plans.

Please travel outside the busiest times. During the week the busiest times are between 05:45 and 08:15, and 16:00 and 17:30. Find out if your stations are among the busiest.

You should continue to work from home if you can. Also if you can, please try walking or cycling part of your journeys or getting off a stop or two early to help make space for those who have no alternative way to travel. 

Our tools can help you plan your journey, including Journey Planner or our Facebook Travelbot.

Thank you very much for your help in keeping everyone safe.

Yours sincerely,
Vernon Everitt Managing Director, Customers, Communication & Technology”

Published: 3rd July 2020

Source: Transport for London Newsletter

Face Coverings to Become Mandatory on Public Transport

Face Coverings to Become Mandatory on Public Transport

From 15 June, face coverings will be required while using public transport in England.

  • government asks transport operators in England to make wearing face coverings a requirement of using public transport from 15 June to coincide with the
    next stage of carefully easing restrictions
  • bus, coach, train, tram, ferry and aircraft passengers must wear a face covering on their journey to help reduce the risk of transmission when social
    distancing is not always possible – with government also working with operators to ensure staff are provided with face coverings where appropriate
  • guidance remains to work from home if you can and avoid public transport where possible

The government will work with operators to make it mandatory for passengers to wear face coverings when using public transport in England,
the Transport Secretary Grant Shapps announced today (4 June 2020).

Wherever possible people should continue to avoid public transport and walk, cycle or drive, but for some people this may not be an option.
Transport usage has been slowly increasing, including on the tube which has seen around a 20% rise this week compared to last week.

When necessary to use public transport people may be more likely to be in enclosed spaces for longer periods of time where we know there is
a greater risk of the spread of the virus and social distancing is likely to be difficult to follow consistently. This differs from enclosed spaces
like shops, for example, where people can more easily go outside if social distancing is not possible and where shop owners can place limits
on the number of customers allowed inside at any one time. The Scientific Advisory Group for Emergencies (SAGE) has set out that using face
coverings in this setting can provide some small additional protection to fellow passengers and can help people to avoid unknowingly
spreading the virus if they are suffering from coronavirus, but not showing symptoms.

Speaking at the Downing Street coronavirus briefing, Grant Shapps confirmed the government is asking operators to introduce face coverings
as a requirement for travel from 15 June 2020. The government will also work closely with the transport industry to help them implement the

The changes will be made under legislation such as the National Rail Conditions of Travel and Public Service Vehicle Regulations for buses.
While the government expects the vast majority of people to comply with the changes, operators will be able to refuse travel or issue penalty
fines for those who fail to wear a face covering, in a similar way to the rules on having a ticket for travel. British Transport Police will also
support the implementation of these changes.

Social distancing and hand washing remain by far the most important disease prevention measures but it is also vital all passengers travelling
on buses, coaches, trains, trams, ferries and aircraft should wear a face covering and the government will also work with operators to ensure
staff are provided with, and wear face coverings, where appropriate for their role.

People should wash their hands or use hand sanitiser before putting their face covering on and after taking it off and it is important that people
don’t touch their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.

Transport Secretary Grant Shapps said:

People should continue to avoid public transport wherever possible. But, as restrictions are carefully eased when it is safe to do so, it’s likely
that we will see more people needing to use public transport.

So, while respecting social distancing and maintaining good hand hygiene remain the most important steps we can all take to stay safe,
wearing a face covering can play a role in helping us to protect each other.

This is about the small changes we can take to help control the virus, which is why I urge everyone using transport to wear a face covering, to
help keep us all safer.

Face coverings are not the same as face masks. It is important that people do not use medical grade PPE masks to ensure these remain
available for frontline staff. Last month, the government set out advice for people on how to make their own face coverings easily at home,
using scarves or other textile items. These face coverings should cover the mouth and nose while allowing the wearer to breathe comfortably
and can be as simple as a scarf or bandana that ties behind the head to give a snug fit.

Paul Plummer, Chief Executive of the Rail Delivery Group, said:

Wearing face coverings on trains will help to ensure that those who need to travel by rail can do so with confidence. Greater use of face
coverings will boost the other measures we are putting in place to keep people safe, like more thorough cleaning, improved information on
potential crowding and one-way systems at busier stations.

See the safer travel guidance for passengers.

To ease pressure on public transport, the government has announced measures to encourage people to choose other forms of transport,
including £2 billion for cycling, and the acceleration of e-scooter trials across the country. To capitalise on the increase in cycling uptake in
recent months, the government is also working hard on measures to get more people commuting by bike with initiatives such as the Cycle to
Work scheme to help with the cost of bikes, including e-bikes.

Published: 4th June 2020

Source: Department for Transport and The Rt Hon Grant Shapps MP, GOV UK

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Guidance for Customers with Disabilities with Arriva Bus

Guidance for Customers with Disabilities with Arriva Bus

Arriva’s policy towards customers with disabilities

Arriva places great emphasis on the health and safety of customers and staff. Guidance is provided to all of their employees about the best way in which they can meet the specific needs of each customer according to their particular type of disability.

Arriva will actively keep this policy under review in conjunction with all legislation and any related guidance. They also invite customers with disabilities to put forward any comments and suggestions for improving their policy and the service they provide to customers. 

Find out about how they aim to help customers with disabilities to travel safely and with confidence on Arriva buses by viewing their policy document.

Assistance Cards

Arriva also offer Journey Assistance Cards to make it easier for customers with disabilities, particularly those that are hidden or not easy to recognise, to use Arriva bus services. Find out more and download yours today.

Mobility Scooters

Arriva accept certain types of mobility scooter if they pass a simple approval process. Read more about the CPT Code for the use and acceptance of Mobility Scooters on low floor buses.

Published: 11th March 2020

Source: Arriva

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Accessibility and Inclusion with the National Express

Accessibility and Inclusion with the National Express

Everything you need to know about accessibility and inclusion at National Express.

The aim is to create an accessible service which is inclusive of all the customers and their needs.
National Express consistently receive feedback and use this to review their processes and practices so that they can continue to improve these services for all.

Code of Practice for disabled customers

With over 21 million customer journeys every year, National Express are committed to continually improving the service they provide. They will always listen to customer feedback to make sure they get things right. National Express monitor the processes they have and amend them as necessary to maintain high levels of service for our disabled customers. 

National Express are committed to ensuring that all customers are treated with respect by all of the staff. National Express staff are trained to deliver great customer service which includes a commitment to equality. They also provide disability awareness training for our staff who deal directly with the travelling public or issues relating to the travelling public.

Their aim is to deliver an outstanding service to every customer, every time and to ensure everyone can make use of the services, as long as it is safe to do so.

National Express also give advice and guidance to their station staff and drivers on how they can best serve their disabled customers.

Information and guidelines for wheelchair users

National Express welcome and appreciate feedback about their services and will always listen to feedback regarding accessibility and inclusion. As a result, they’re making improvements these include some clearer guidelines which can be found below.

National Express are also reviewing their other communications and reminding all of their drivers, coach station staff and ticket office staff of their policy. National Express look forward to welcoming on board as many wheelchair users as they are able to, in accordance with their policy.

If you are a wheelchair user and are booking travel with National Express in advance or at the time of travel, they need to carry out certain checks to ensure they can provide travel. These include:

  • that the wheelchair is compatible with the space on the coach
  • that the combined weight of the passenger and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift;
  • that the stops at which the passenger wishes to board and alight the coach are accessible stops at which the wheelchair lift can be deployed; and
  • that the particular coach on which the passenger wishes to travel is not already fully booked.

You are not required to book in advance, however National Express recommend that you contact them on the following local rate telephone number: 03717 81 81 81 (lines open 8am – 10pm 7 days a week) 36 hours in advance of travel to give them time to carry out these checks, if you wish to book travel on the day they will make all reasonable efforts to carry out these checks on the day. If all checks are clear, they will be able to complete the booking.

Arranging assistance

National Express have a dedicated team to support customers, you can contact the Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am – 10pm 7 days a week), or email
More details can be found on their Contact Us page

Coach Station Facilities

To download or view a full list of facilities, including accessibility features available at the coach and bus stations, please see the Facilities Directory. Alternatively please contact the National Express Assisted Travel Team. They also have some of their sites listed on AccessAble, which includes more details of the accessibility of National Express sites.

Click Here to visit the page where you can view the list of stops where the lift can be deployed

Digital Accessibility

National Express recognises the importance of making its web services available to the largest possible audience and has attempted to design and develop this website to be accessible by all users. They have recently completed an accessibility review of their website and have identified areas which need development.

To book coach travel online, please use the Journey Planner on the National Express homepage for their most up to date booking experience. They are working to make their website accessible for all of their customers and welcome feedback on how they can improve.

Where possible this website has been coded to comply with the World Wide Web Consortium (W3C) Web Accessibility Guidelines Priority Levels 1, 2 and 3 (Conformance Level “AAA”).

National Express will continue to test future releases of this site and remain committed to maintaining its compliance with appropriate accessibility guidelines and serving the widest possible audience for their services.
For questions about their continuing efforts to make web-based information accessible to all users, or to report an accessibility problem on any of the National Express pages, please contact us.

Sunflower Lanyard Scheme

National Express are now taking part in the Sunflower Lanyard Scheme.

Living with a Hidden Disabilities can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges faced. The Hidden Disabilities Sunflower suggests happiness, positivity and strength and intends to allow everyone with Hidden Disabilities to choose to be subtly visible when they need to be.

For anyone who would like a lanyard please contact the National Express assisted travel team on 03717 81 81 81 (lines open 8 am – 10 pm 7 days a week), or email
Further information on the Sunflower Lanyard Scheme can be found here.

Click Here to read more on: Arranging assistance, Travel with wheelchairs, Travel with Mobility Scooters, Assistance services, Assistance dogs, Things unable to support, Disabled Coachcard, National Express Assisted Travel team, Relevant Legislation and Contacting them.

Published: 11th March 2020

Source: National Express

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Accessibility Guides

Accessibility Guides

Transport for London produce a range of guides in alternative formats to help you plan and make journeys. All of the guides can be obtained free of charge by completing the order form.

Bus Service Information

Bus Service Information

Despite the fact that London has the largest accessible bus fleet in the world, using buses in London can be challenging for Disabled and older people. However, armed with the right information, you should be able to use buses to explore our great city.


All 8000 London buses are accessible to all Disabled and older people. The only restriction is for travellers using a very large electric wheelchair or large mobility scooter (see below).

  • Assistance dogs are welcome on all buses and may travel upstairs or downstairs.
  • Audio-visual announcements are available on all London buses informing passengers about destinations and issues. If the system does not seem to be working, speak to the driver.
  • Priority seats: There are priority seats on the lower deck for people who find it difficult to stand. Don’t hesitate to ask passengers to give you their seat if you need it. Don’t forget that TfL has issued a “Please offer me a seat” badge for people with an invisible impairment. Contact our helpline for more information.
  • Travel Support card is also available for people who need a bit more support from the driver. This can be very useful for people with dementia, people with speech impairments and people with learning difficulties. Click here for more information.
  • Buses can also kneel to help you get on-board.
  • Mobility walkers and shopping trolleys are welcome on-board and you can ask the driver to lower the ramp or kneel the bus if needed.
  • Ramp: Buses usually have a ramp at the middle doors (wheelchair and mobility scooter users board via these doors). Some single-decker buses have a ramp at the front doors.
  • Wheelchair priority space: On each bus, there is at least one space in which wheelchair and mobility scooter users have priority over other passengers: the dimensions of the wheelchair priority space vary, but it should be big enough for wheelchairs with the following dimensions: 1200mm long and 700mm. There is often conflict over who has priority to use this space. Wheelchair and mobility scooter users have priority: see below for more information.

Limits for mobility scooter users:

  • Dimensions: You can use your mobility scooter on buses if it is a class 2 mobility scooter and it has the following dimensions: maximum width is 600mm; maximum length is 1000mm; maximum turning radius is 1200mm. If your mobility scooter is smaller than those dimensions you should be allowed on board, but to avoid any uncertainty, it may be better to apply for the Mobility Aid Recognition Scheme.
  • The Mobility Aid Recognition Scheme can provide a card to owners of scooters that TfL have approved for travel on buses. This will prove to the bus driver that your mobility scooter is allowed on board. To apply, contact TfL’s Travel Mentoring Service on 020 3054 4361.

If you experience any problems with drivers not permitting you to travel, please contact us (click here for our contact details).

You can join Transport for all to “fight for our right to ride!”

Buses are one of the most accessible way to travel in London but they are far from perfect. Transport for All receives calls daily from Disabled and older passengers who are being let down on the buses. They’re campaigning to ensure:

  • Disabled people always get priority in the wheelchair space
  • Bus drivers are careful and don’t pull away before passengers are seated
  • Audio-visual announcements on every bus and bus stop

Transport for All is fighting for these changes. But we need your help.

Take action so that everyone can access buses with independence by becoming a member or donating today (click here)


Freedom pass holders can use any London bus 24 hours a day. (click here for more information about the Disabled Person Freedom Pass OR click here for the Older Person Freedom Pass)

Wheelchair users, mobility scooter users as well as visually impaired people using a guide dog, are entitled to free travel on London buses and do not need to show any ticket or pass.

Personal assistants or carers must hold a valid ticket/Oyster card or bus pass. Transport for All is campaigning so that discounts and concessions are also made available to personal assistants and carers: click here to help us achieving this goal.

Journey planning

There are various different timetables and maps available online, for a printed version please ring Transport for London (see below for contact details).

You can also plan your bus journey using the TfL journey planner (click here to use it). This journey planner is very useful despite not being perfect.

Transport for London also runs a helpline to help you plan your journey (bus or other type of public transport). You can contact them via:

Telephone applications:

If you use a mobile phone there are quite a few applications out there to help you plan your journey such as Citymapper. You can also use Google Maps. TfL Journey Planner is not available via an app but you can still use it on your mobile phone. Please note that all these apps need internet access to give you live/updated information.

Live information:

There are Countdown signs at 2,500 bus stops that show which buses are coming and when they will arrive. There are also apps available giving you live information on when your bus will arrive.


Top Tips

…for travellers using a mobility walker or a shopper trolley: don’t be too shy to ask the driver to lower the bus or the ramp so you can board more easily. The bus has been designed to do this and the drivers have been trained to operate this function when requested – they only have to push a button.

…for Hard of hearing travellers:

In the following video, our member Mike Theobald gives you advice on how to travel by bus:

…for Wheelchair and mobility scooter travellers:

  • Boarding: The ramp is at the doors in the middle of the bus. When arriving, the bus driver should acknowledge that they saw you. They will first let passengers get off the bus. Then in order to deploy the ramp the driver needs to close the doors. The doors will reopen once the ramp is deployed. On most buses, the wheelchair user sits facing backwards. You don’t have to wear a seat belt but you do need to put on your brakes for your safety. You can see how wheelchair users board buses here (Video produced by Transport for London):

In the following video, our member Gwynneth Pedler gives mobility scooter users advice on how to travel by bus:

  • Who gets priority over the wheelchair priority space? Wheelchair users, mobility scooter and disabled children using a buggy as a mobility aid are to be given priority on all buses. If the space is occupied by other passengers or buggies, the driver must us the iBus automated announcement stating “A customer needs the wheelchair priority area. Please make space“. If the customer does not move, a second message should be played: “Customers are required to make space for a wheelchair user. This bus will wait while this happens“. The bus driver can’t force someone to move but should actively require that the space is vacated for you. If this doesn’t happen, please contact us; we need to complain about it!
  • Getting off the bus: There is a blue button for wheelchair and mobility scooter users to ask for the ramp to be deployed at the next stop. This will send a signal to the driver that they need to lower the ramp at the next stop. Once again, they will have to let passengers get off first, then close the doors to deploy the ramp and finally let you get out.

Know your rights

As a traveller you have some rights and can expect certain standards when travelling. Your rights mainly come from two places: the Equality Act and the Big Red Book. The Big Red Book is a guide explaining to drivers the rules they need to follow.

Here are some of the standards you should expect while travelling on buses. If something goes wrong please contact us!

  • No London bus should leave the garage with a faulty ramp.
  • The driver should stop and deploy the ramp when the blue button is pressed.
  • The driver is only allowed to refuse entry to any dog if it is behaving aggressively.
  • Guide/assistance dog owner can use the seats by the wheelchair priority area so the assistance dog can sit in it. If needed the bus driver should ask people already occupying the area to share the space.
  • The bus driver should extend the ramp or kneel the bus, if a passenger with a mobility walker or shopping trolley asks for it.
  • Audio-visual announcements should be turned on.
  • Bus drivers should pull over very close to the kerb and bus stop.
  • They should allow you enough time to get seated before pulling away from the bus stop.
  • Wheelchair users, mobility scooter and disabled children using a buggy as a mobility aid are to be given priority on all buses. The bus driver can’t force someone to move but should actively require that the space is vacated for you. If this doesn’t happen, please contact us; we need to complain about it!
  • Passengers using a class 2 mobility scooter (maximum width is 600mm; maximum length is 1000mm; maximum turning radius is 1200mm) should not be refused access to buses.
  • Bus drivers should always make sure that passengers who want their bus have an opportunity to board before they pull away: this means that they need to pull up to the bus stop’s flag-post if needed.

Published: 7th February 2020

Source: Transport for all

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Rights of Disabled Passengers using Buses and Coaches in Scotland

Rights of Disabled Passengers using Buses and Coaches in Scotland

Rights of disabled passengers using buses and coaches

Which buses and coaches have to be accessible if you’re disabled

It’s the law in Scotland for most buses and coaches to be accessible for disabled passengers, depending on the size, age and purpose of the bus. Only buses that can carry 22 passengers or more have to be accessible. As a general rule, all single and double deckers, like the ones operating in towns and cities, must be accessible. 

If you want to check which bus services are accessible for disabled travellers in your area you should contact your council public transport line.

Buses covered by the law must have:

  • space for a standard wheelchair
  • a boarding device to enable wheelchair users to get on and off, such as a ramp
  • a minimum number of priority seats for disabled passengers
  • handrails to assist disabled people
  • colour contrasting handrails and steps to help partially sighted people
  • easy to use bell pushes
  • equipment to display the route and destination. 

Can you travel by bus or coach in a wheelchair

As a wheelchair user you should be able to travel by bus if there is a wheelchair space available and the bus is not full. But you may find you can’t if:

  • your chair is very heavy or very big (taking up a space – when you are in it – of more than 700 mm wide or 1200 mm long)
  • you need to travel with your legs fully extended or the backrest reclined and there is not enough space on the vehicle to allow for this
  • your wheelchair isn’t safe. 

Make sure your wheelchair is safe

You must make sure that your wheelchair is in a safe condition to travel or the bus or coach company may not let you travel in case you hurt yourself or other passengers.

If you have a powered chair you must make sure that the battery is secure.

If your chair has adjustable kerb climbers you should check that they are set so that they do not catch on the ramp.

The bus company has the right to refuse to let you travel if they believe that your wheelchair is not in a safe condition.

It is a good idea to check whether your wheelchair can be carried by the bus operator before you travel. The company may have health and safety regulations in place about this.

If there’s a pushchair or pram in the wheelchair space

Wheelchair users should be given priority over pushchair users. If there’s a pushchair in the wheelchair space, when you try to board the bus, the driver should ask the pushchair user to move. However if the pushchair user refuses to move the driver can not force them to do so.

Asking for help getting on and off the bus

Some buses will be fitted with:

  • a portable ramp
  • steps
  • vehicle lowering systems.

If you want the driver or conductor to physically help you get on or off a bus you should ask for assistance. The driver or conductor should help although they can refuse if they have health and safety concerns. 

You could use Better Journey cards when you travel to indicate what your needs are. Give one of these to the driver and/or other passengers. Better journey cards are available on the First Group website 

What to do if you’re unhappy with a bus service

If you are dissatisfied with access to your bus service or the way you were treated by staff you can make a complaint. If you feel you’ve been treated unfairly because of your disability, you may want to take action for discrimination

You can also alert the Mobility and Access Committee for Scotland (MACS) to your issue. MACS raises awareness about the transport needs of people with disabilities but it won’t be able to help resolve your particular case. 

Mobility and Access Committee for Scotland (MACS)
Scottish Government
Area 2D Dockside
Victoria Quay

Tel: 0131 244 0923

Published: 7th February 2020

Source: Citizens Advice Scotland

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Disabled Bus Passes

Disabled Bus Passes

Apply for a disabled person’s bus pass

Contact your local council to find out who issues disabled bus passes in your area as part of the English National Concessionary Travel Scheme. You’re eligible for a disabled person’s pass if you live in England and are ‘eligible disabled’.

Click Here to use the postcode finder to find out what your local council says.

Use the following links to get more information about a disabled person’s bus pass in:

Published: 7th February

Source: GOV UK

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Travel Training Information

Travel Training Information

Across London there are a range of Travel Mentoring schemes also known in some places as Travel Training. These exist to build the confidence of disabled and older transport users.

They arrange for you to meet a Travel Mentor who will accompany you on a journey several times to give you the confidence you need to become an independent traveller. Please note that in all cases you will have to book this in advance.

Whilst these mentors cannot make broken wheelchair ramps work or bus drivers drive up to the kerb, they can assist you in attempting to negotiate these problems and find routes or journeys for regular trips you would like to make.

Transport for London have their own Travel Mentoring scheme with four travel trainers available to accompany you on your first few trips across the capital. Call 020 3054 4361 or click here

For information on your nearest travel training scheme, ring Transport for All: 020 7737 2339

Bus Days

In nine London boroughs, TfL’s Travel Mentoring Service work with the local bus company to hold Bus Days, aimed at helping disabled people use buses independently. Whilst most participants are people with learning difficulties, they are open to anyone who would like to become more confident using buses. Together with police from the Safer Transport Team, participants can practise making journeys on a bus which has been taken out of service for the day.

Bus Days take place regularly in Enfield, Hackney, Kingston, Merton, Sutton, Southwark, Wandsworth, Camden and Westminster.

For more information, please contact the Travel Mentoring Service on 020 3054 4361 or email travelmentor [at]

Published: 7th February 2020

Source: Transport for all

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Bus and Coach Advice

Bus and Coach Advice

Buses and coaches

You can get a bus pass for free travel if you’re disabled. Passes from councils in England can be used anywhere in England:

  • at any time on a Saturday, Sunday or bank holiday
  • from 9:30am to 11pm on any other day

For travel outside of these times, contact the relevant council.

Help getting on and off

The law says bus and coach drivers must give reasonable assistance to disabled people, for example by helping them get on and off the bus or coach. This does not mean physically lifting passengers or heavy mobility equipment.

If you need help to get on and off a coach, you should ask for this when you book your ticket.

Published: 7th February 2020

Source: GOV UK

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Transport Concessions for Disabled People

Transport Concessions for Disabled People

If you’re disabled you could be entitled to free travel on local buses or discounts on your rail journeys.

What transport concessions could I get as an disabled older person?

Disabled person’s bus pass: A disabled person’s bus pass entitles you to free travel on local buses in England.

Disabled person’s railcard: The Disabled Person’s Railcard allows you and your travelling companion to make big savings on most rail fares in the UK.

Community transport: If you’re disabled, can’t use ordinary public transport, and don’t have access to a car, there are community transport schemes you may be able to use such as social cars, dial-a-ride, or taxicard schemes. Shopmobility schemes help people shop in town centres by lending wheelchairs and scooters. You could also contact your local council or your local Age UK to find out about available services in your area.

London Freedom Pass: Gives you free travel across London and free bus journeys nationally.

There is no national concessionary scheme at present, but ask your coach operator if they offer any discounts. For example, National Express offers a Disabled Coachcard, which gives you a third off your travel throughout the year. It costs £12.50 a year and is available for people with a disability.

Different regions and local authorities may offer additional concessions that apply to local transport, such as trams and ferries, if they operate in those areas. Contact your local council for more information about what they offer.

Am I eligible for these concessions?

Disabled person’s bus pass: There’s no central provider, so get in touch with your local authority to find out if you’re eligible

Disabled person’s railcard: You may qualify if you:

  • receive a disability related benefit, including Personal Independence Payment
    • are registered as deaf or use a hearing aid
    • are registered as having a visual impairment
    • have epilepsy
    • receive Attendance Allowance
    • receive Severe Disablement Allowance
    • receive War Pensioner’s mobility supplement
    • receive War or Service Disablement pension 

London Freedom Pass: You can apply for a Disabled Person’s Freedom Pass if you’re a London resident and have a disability.

How do I apply for these concessions?

Bus Pass


London Freedom Pass

Stations Made Easy

National Rail has created an interactive tool to help people find their way around stations and, where possible, navigate away from potentially-difficult features – such as stairs – to find a more suitable route.

Visit the National Rail website

Published: 12th November 2019

Source: Age UK

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