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Transport for London Update – 3rd July 2020

Transport for London Update – 3rd July 2020

Transport for London Update, Delivered by –
Vernon Everitt
Managing Director, Customers, Communication & Technology

“Ahead of a further relaxation of Government restrictions, which will see more businesses and venues reopen on 4 July, we want to remind you about what to expect if you are travelling for the first time in a while.

We have put measures in place to enable safe journeys for everyone and your travel experiences may differ from before the pandemic.

Enhanced cleaning regime: We are using hospital-grade anti-viral cleaning products in all public areas across the network.

Key interchanges are being cleaned throughout the day and there is an enhanced regime across our entire fleet of Tubes, trains, trams and buses to ensure surfaces, such as poles, handles and doors that are regularly touched, are clean.

Face coverings: Everyone travelling on public transport must wear a face covering over their nose and mouth, unless you are exempt. Find out how to make your own face covering.

The police and TfL’s enforcement officers are deployed across the network to encourage compliance and if necessary they will refuse entry, ask people to leave, issue fines or prosecute. Thank you to the overwhelming majority who are complying with this requirement.

Social distancing: New signs and information are in place to help you maintain social distancing. You may have to queue to enter stations or buses, especially on weekdays. Find out if your stations are among the busiest.

Hand sanitiser: We are providing hundreds of hand sanitiser points around the network. Please also carry hand sanitiser with you and wash your hands before and after you travel. Find out which stations have hand sanitiser available.

More street space for cycling and walking: As part of our Streetspace programme we are working with boroughs across London to widen footpaths and provide more cycle lanes.

These are just some of the measures in place to make your journeys safer. Find out more about our plans.

Please travel outside the busiest times. During the week the busiest times are between 05:45 and 08:15, and 16:00 and 17:30. Find out if your stations are among the busiest.

You should continue to work from home if you can. Also if you can, please try walking or cycling part of your journeys or getting off a stop or two early to help make space for those who have no alternative way to travel. 

Our tools can help you plan your journey, including Journey Planner or our Facebook Travelbot.

Thank you very much for your help in keeping everyone safe.

Yours sincerely,
Vernon Everitt Managing Director, Customers, Communication & Technology”

Published: 3rd July 2020

Source: Transport for London Newsletter

Face Coverings to Become Mandatory on Public Transport

Face Coverings to Become Mandatory on Public Transport

From 15 June, face coverings will be required while using public transport in England.

  • government asks transport operators in England to make wearing face coverings a requirement of using public transport from 15 June to coincide with the
    next stage of carefully easing restrictions
  • bus, coach, train, tram, ferry and aircraft passengers must wear a face covering on their journey to help reduce the risk of transmission when social
    distancing is not always possible – with government also working with operators to ensure staff are provided with face coverings where appropriate
  • guidance remains to work from home if you can and avoid public transport where possible

The government will work with operators to make it mandatory for passengers to wear face coverings when using public transport in England,
the Transport Secretary Grant Shapps announced today (4 June 2020).

Wherever possible people should continue to avoid public transport and walk, cycle or drive, but for some people this may not be an option.
Transport usage has been slowly increasing, including on the tube which has seen around a 20% rise this week compared to last week.

When necessary to use public transport people may be more likely to be in enclosed spaces for longer periods of time where we know there is
a greater risk of the spread of the virus and social distancing is likely to be difficult to follow consistently. This differs from enclosed spaces
like shops, for example, where people can more easily go outside if social distancing is not possible and where shop owners can place limits
on the number of customers allowed inside at any one time. The Scientific Advisory Group for Emergencies (SAGE) has set out that using face
coverings in this setting can provide some small additional protection to fellow passengers and can help people to avoid unknowingly
spreading the virus if they are suffering from coronavirus, but not showing symptoms.

Speaking at the Downing Street coronavirus briefing, Grant Shapps confirmed the government is asking operators to introduce face coverings
as a requirement for travel from 15 June 2020. The government will also work closely with the transport industry to help them implement the

The changes will be made under legislation such as the National Rail Conditions of Travel and Public Service Vehicle Regulations for buses.
While the government expects the vast majority of people to comply with the changes, operators will be able to refuse travel or issue penalty
fines for those who fail to wear a face covering, in a similar way to the rules on having a ticket for travel. British Transport Police will also
support the implementation of these changes.

Social distancing and hand washing remain by far the most important disease prevention measures but it is also vital all passengers travelling
on buses, coaches, trains, trams, ferries and aircraft should wear a face covering and the government will also work with operators to ensure
staff are provided with, and wear face coverings, where appropriate for their role.

People should wash their hands or use hand sanitiser before putting their face covering on and after taking it off and it is important that people
don’t touch their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.

Transport Secretary Grant Shapps said:

People should continue to avoid public transport wherever possible. But, as restrictions are carefully eased when it is safe to do so, it’s likely
that we will see more people needing to use public transport.

So, while respecting social distancing and maintaining good hand hygiene remain the most important steps we can all take to stay safe,
wearing a face covering can play a role in helping us to protect each other.

This is about the small changes we can take to help control the virus, which is why I urge everyone using transport to wear a face covering, to
help keep us all safer.

Face coverings are not the same as face masks. It is important that people do not use medical grade PPE masks to ensure these remain
available for frontline staff. Last month, the government set out advice for people on how to make their own face coverings easily at home,
using scarves or other textile items. These face coverings should cover the mouth and nose while allowing the wearer to breathe comfortably
and can be as simple as a scarf or bandana that ties behind the head to give a snug fit.

Paul Plummer, Chief Executive of the Rail Delivery Group, said:

Wearing face coverings on trains will help to ensure that those who need to travel by rail can do so with confidence. Greater use of face
coverings will boost the other measures we are putting in place to keep people safe, like more thorough cleaning, improved information on
potential crowding and one-way systems at busier stations.

See the safer travel guidance for passengers.

To ease pressure on public transport, the government has announced measures to encourage people to choose other forms of transport,
including £2 billion for cycling, and the acceleration of e-scooter trials across the country. To capitalise on the increase in cycling uptake in
recent months, the government is also working hard on measures to get more people commuting by bike with initiatives such as the Cycle to
Work scheme to help with the cost of bikes, including e-bikes.

Published: 4th June 2020

Source: Department for Transport and The Rt Hon Grant Shapps MP, GOV UK

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Accessibility Guides

Accessibility Guides

Transport for London produce a range of guides in alternative formats to help you plan and make journeys. All of the guides can be obtained free of charge by completing the order form.



Taxicard is a scheme for London residents with serious mobility impairments or who are severely sight impaired.

Apply for Taxicard in your borough

You can request an application form by phone, e-mail, post or by downloading the application form.

How to use your Taxicard

This link contains information about how to use your Taxicard.

Book a taxi now

This link contains information on how you can book a taxi.

CityFleet Web Booker and Mobile

CityFleet has launched a brand-new web booking tool and mobile booking app for London Councils’ Taxicard customers.

Lost, stolen, damaged and faulty

What to do if your Taxicard has been lost, stolen or damaged.

Taxicard Privacy Statement

Information on how London Councils uses the personal information you supply when you contact Taxicard or use the service. It also describes how long that information is kept and the circumstances in which they might disclose it to a third party.

Published: 7th February 2020

Source: London Councils

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Taxi and Minicab Advice

Taxi and Minicab Advice

Taxis and minicabs

Licensed taxis can be hailed on the street, picked up at ranks or pre-booked, but you can only pre-book minicabs (also called ‘private hire vehicles’).

Wheelchair access

In some areas (mainly larger cities), licensed taxis have to be wheelchair accessible.

To find out if there are accessible taxis near you, contact the taxi licensing office at your local council.

London taxis

In London, all black cabs are wheelchair accessible.

Some of the newer ‘black cabs’ are also fitted with induction loops and intercoms for hearing aid users.

Assistance dogs

If you travel with an assistance dog they must be allowed into the taxi or minicab with you, unless the driver has an exemption certificate. This can be issued if they’ve got a medical condition made worse by contact with dogs.

A driver with an exemption certificate will have a yellow ‘Notice of Exemption’ notice on their vehicle windscreen.

It’s illegal to be charged extra to travel in a taxi or minicab with an assistance dog. Otherwise the driver could be fined up to £1,000.

The following types of dog can be taken with you in taxis or minicabs:

  • guide dogs trained by the Guide Dogs organisation
  • hearing dogs trained by Hearing Dogs
  • assistance dogs trained by Dogs for the Disabled, Support Dogs or Canine Partners

Travelling with your dog

Taxi and private hire vehicle drivers have been told how to identify assistance dogs.

Your assistance dog should wear its harness or identification jacket when you are travelling with it. If an identification card was issued for the dog, this should also be carried.

Dogs should remain on the floor and under control at all times. If your dog causes any damage to the vehicle, the driver could ask you to pay for it.

Reporting problems

As well as the rules on wheelchairs and assistance dogs, all taxi and minicab drivers must make sure they do not discriminate against you and cannot treat you less favourably than other customers. They should also make any ‘reasonable adjustments’ to their service for you to make your journey easier.

You should report any problems to the taxi licensing office at your local council.

Published: 7th February 2020

Source: GOV UK