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Disabled Passengers – Make the Most of Your Travel with Brittany Ferries

Brittany Ferries very much hopes that all passengers enjoy a totally relaxing journey on board our ships and this is particularly so for a passenger with a disability or reduced mobility. With this in mind they need you to tell them the level of assistance you will require for your travel when you make your booking.

Before choosing to travel by sea you should be aware that there maybe one or two limitations in the service and facilities that they can provide. The design and construction of a ship can make it difficult for some disabled passengers to negotiate and you may find it helpful to travel with an able bodied companion to assist you during the voyage. To comply with safety regulations Brittany Ferries may have to limit the number of passengers needing individual assistance on each crossing. 
Visit the fleet section to see the ship guides.

Please let them know your exact requirements at the time of booking your travel and again when you arrive at ticket check-in. If you ask for additional assistance there may be a delay in boarding – your embarkation and disembarkation will take place at the most appropriate time to allow maximum space and assistance on the ferry. 
Visit the port guides.

There may be times when your booking has been confirmed by Brittany Ferries but, after discussing the assistance you require and consulting with the relevant ships and ports, they may be unable to carry you on a particular sailing having already reached the limit of disabled persons they can carry in a safe or operationally feasible manner.


MOBILITY

All of the cruise ferries have lifts to help you when leaving the vehicle decks and while moving around the ship during the voyage. If you need to be parked close to a lift, it is essential that you tell Brittany Ferries when making your booking and again at ticket check-in. The limited spaces for wheelchair passengers close to the lifts are only allocated to passengers with a disability on a first come first served basis, at the time of booking. The loading crew will do their best to help you negotiate the busy garage and make your way to the lifts; this will be a little more tricky during peak holiday times and Brittany Ferries will be happy to advise you of the best routes and times to travel for maximum space and comfort. 
Visit the fleet section to see the ship guides.

You should be aware that you may experience bumpy seas, steep stairs, raised bulkheads and heavy sea doors on the ship and this must be considered before planning your journey. Brittany Ferries ships and ports will vary, if you would like further advice please contact them on 0330 159 5015, or by email to customer.feedback@brittanyferries.com.

They have a limited number of wheelchairs available in the port and on the ship for emergency use only – if you need a wheelchair onboard please bring your own.


CABINS

Brittany Ferries have a range of wheelchair accessible cabins, some have bunk beds and your travelling companion/s may need to use an upper bunk. Cabins that are not adapted for wheelchairs have narrow doorways and a step into the bathroom. 
Visit the onboard accommodation guide.


VISUAL IMPAIRMENT

Brittany Ferries ships have some Braille signage onboard but not all services have information available in Braille. If you or a member of your travelling party has a visual impairment, please report to the Information Desk onboard and a member of crew will assist you with your orientation of the ship. They recommend that you travel with a fully sighted companion if you are likely to require further assistance during the journey.


HEARING IMPAIRMENT

If you or a member of your travelling party has a hearing impairment, please report to the Information Desk onboard. The crew will make arrangements to ensure that you receive all important messages being made over the onboard speaker system.


ASSISTANCE DOGS

If you are travelling with a registered assistance dog, it is essential that you notify us at the time of booking. The dog must comply with the PETS Travel Scheme. You must carry proof that your animal is an Assistance Dog. You will be responsible for the welfare of the dog at all times. Please note that sea travel can be distressing for animals and the safety and comfort of other passengers should not be compromised.


Autism and Travelling

At Brittany Ferries, they appreciate how difficult and intimidating travelling can be for children and adults on the autistic spectrum. The downloadable travel booklet below has been designed to familiarise them with the ports, ships and procedures before they travel.


HIGH SPEED VESSEL

Passengers with limited mobility will find the facilities and access more challenging to negotiate because of the size and design of high speed vessels. You may find travelling on one of the larger conventional ferries a more comfortable option. The Normandie Express is unable to accommodate vehicles over 1.83m high carrying disabled or reduced mobility passengers. Please note there is no lift on this high speed vessel but there is limited wheelchair access to the passenger deck via a ramp at the front of the ship. Any customers wishing to reserve a Club seat/s (reserved seat) please note that only the first row of seats can be accessed by wheelchair. Please call us to make the booking so we can allocate you the appropriate place. 
Find out more about the Normandie Express.


AT THE PORT

All Passenger Terminals have disabled access and facilities visit the port guides. If you require additional assistance getting onboard or around the ship, please let Brittany Ferries know at least 48 hours in advance. The level of assistance they can reasonably provide is limited and subject to high demand. To discuss further please contact Brittany Ferries for advice on 0330 159 5015, or by email to customer.feedback@brittanyferries.com.


BOOKING

You should inform Brittany Ferries of any disability or impairment you have on step 4 of the booking pages or by contacting them by the methods mentioned in the previous paragraph. Wheelchair Accessible cabins (subject to availability) can be booked on step 3. You should find the answers to any questions you may have contained on this website.

Please tell Brittany Ferries, at the time of booking, if you will need to bring any equipment, such as a wheelchair, mobility scooter or oxygen.


Published: 10th March 2020

Source: Brittany Ferries

Page URL: https://www.brittany-ferries.co.uk/information/travel-advice/disabled-passengers