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Guidance for Customers with Disabilities with Arriva Bus

Arriva’s policy towards customers with disabilities

Arriva places great emphasis on the health and safety of customers and staff. Guidance is provided to all of their employees about the best way in which they can meet the specific needs of each customer according to their particular type of disability.

Arriva will actively keep this policy under review in conjunction with all legislation and any related guidance. They also invite customers with disabilities to put forward any comments and suggestions for improving their policy and the service they provide to customers. 

Find out about how they aim to help customers with disabilities to travel safely and with confidence on Arriva buses by viewing their policy document.

Assistance Cards

Arriva also offer Journey Assistance Cards to make it easier for customers with disabilities, particularly those that are hidden or not easy to recognise, to use Arriva bus services. Find out more and download yours today.

Mobility Scooters

Arriva accept certain types of mobility scooter if they pass a simple approval process. Read more about the CPT Code for the use and acceptance of Mobility Scooters on low floor buses.

Published: 11th March 2020

Source: Arriva

Page URL: https://www.arrivabus.co.uk/travel-help-and-accessibility/making-bus-travel-easier-guidance-for-customers-with-disabilities/