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Member Training

Annex 6 – Cancellation Rights

A customers’ right to cancel

Annex 5 – After Sales Services

Supporting the customer after the sale

Annex 4 – Consumer Fairness

Clear communication with the customer

Annex 3 – Consumer Rights Act 2015

Standards for the sale and supply of goods

Annex 2 – Off-Premises Sales

Sales conducted in a customer’s home