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Doncaster Sheffield Airport Special Assistance

Special Assistance

“We’ve tried to make Doncaster Sheffield Airport as easy as possible for everyone to get around.”

There’s lift and ramp access to most areas of the building but if you’re disabled or have restricted mobility don’t worry: the dedicated airport assistance team is on hand to offer extra help if needed.

All you have to do is specify your needs with your airline or tour operator when you book your flight. They’ll then let the Airport know you’re coming so they can make preparations to help you with things like:

  • Lifting baggage and equipment in and out of your vehicle
  • Getting to and from the car park to the terminal
  • Moving around the airport
  • Checking-in
  • Registering, dropping off or picking up baggage
  • Accessing the disabled toilet facilities
  • Getting on and off the plane (using our Ambulift where appropriate)

Doncaster and Sheffield Airport are committed to getting 100% of pre-booked PRM’s arriving at the gate in time for boarding (subject to arriving at the airport on time).

Arriving at the Airport

There are several ways you can let the Airport know when you have arrived.

From the car park you can call 01302 625 099 or press the help button posted on the car park barrier. A member of staff will then meet you in the car park if required. Alternatively, inside the airport there’s a phone that is located at the Westgrove desk that you can use to ring through for help.

Any passengers arriving into Doncaster Sheffield Airport that require additional assistance will be met at the aircraft by one of the friendly and helpful team members.

Walking distances

If you require assistance upon arrival to the airport, you may find the following approximate walking distances helpful – please click here.

Do you need a wheelchair?

No problem. We always have wheelchairs available.

Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay in your wheelchair right up until you board and it will be available for you again as soon as you disembark.

Disabled car parking

The Airport have set aside some prime spaces right at the front of the car park for their disabled passengers. However, they are allocated on a first come first served basis so it would be advised that you to arrive as early as possible to avoid disappointment.

Public transport

Getting to the airport by public transport is easy. A major rail stop on the East Coast Line, Doncaster train station is just seven miles away. From there you can access the Interchange where the X4 shuttle bus service operates between Doncaster Interchange, Stand 1A and the airport which takes approximately 25 minutes.

This service runs every half an hour from 05:26 until 23:35 on a Monday to Friday.
Where can I find more information?
The excellent can help you search bus and rail timetables and plan your journey to the airport.

Airport security

Airport security staff are on hand to assist passengers with any additional requirements they may have. A dedicated room is available within the central search area for passengers who require privacy when being searched. Seating is available within the central search area and water is available if required. If you need to take liquid medication in your hand luggage this will be screened using specific equipment.

Travelling with Mobility Equipment

You should notify your airline if you intend to take your own mobility aid such as a wheelchair or scooter. You will need to provide the make and model of your mobility equipment along with the weight and dimensions, in order to demonstrate that your electric mobility aid is safe for travel.

When you arrive at the airport please proceed to the Westgrove desk. The staff will then assess your needs and ensure that your electric mobility aid is safe for travel.

When you arrive back into Doncaster Sheffield Airport you will be met by a member of the Westgrove team who will collect your electric mobility aid from the aircraft hold. A member of staff will then accompany you through the arrivals process.

In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, the Airport will arrange and pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like for like basis) or if possible by temporarily lending you our equipment.

Hidden Disability Awareness

Travelling with a passenger who has a hidden disability can be an overwhelming experience. The Airport have provided a guide showing you what to expect when travelling through the airport. Click here to download the Guide to Doncaster Sheffield Airport Airport.

When you book your flights or holiday please tell your airline or travel agent if you or anyone in your travelling party has a hidden disability. This will help the on-board crew as well as agents at the check-in desks and departure gates understand your circumstances and they will be able to provide appropriate assistance, if required.

Hidden Disability Awareness Lanyard

We are happy to be able to provide an assisted travel lanyard to assist you through the airport, either independently or with help from our Airport Assistance service providers. If you would like a lanyard, they will be available on the day of departure from our Westgrove Assistance Desk. Please note that the lanyard is not a fast track ticket through Security, but is designed to be a sign that you or the person you are travelling with may need additional assistance from our staff and therefore help you transit through the airport as smoothly as possible.

Please contact us two weeks prior to departure date, call 01302 625099

Quiet room

Doncaster Sheffield Airport is a vibrant airport, but in the midst of the activity they recognise that some passengers may need a place for solitude. Situated in the departure lounge, our quiet room provides a space for peace and quiet prior to boarding your flight. For access, please speak to a member of our assistance teams at the Westgrove assistance desk.  

Assistance dogs

Doncaster Sheffield Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area.

Quality standards

Please click to view the airport’s Quality Standards document.
See April ’19 – September ’19 Results Here
See October ’18 – March ’19 Results Here
See April ‘18 – September ’18 Results Here
See October ‘17 – March ‘18 Results Here

Passenger feedback

Doncaster Sheffield Airport welcome your feedback and would appreciate it if you could take the time to complete this short CAA PRM Passenger Satisfaction Survey. Alternatively if you would like to contact Doncaster Sheffield Airport directly to provide your feedback or to submit a complaint you can do so by post or by completing our feedback form. By Post: Customer Services Doncaster Sheffield Airport, Heyford House, First Avenue, Doncaster, DN9 3RH.

Working with charities

Click here to see how Doncaster Sheffield Airport work with charities.

Published: January 2020

Source: Doncaster Sheffield Airport

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