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Bristol Airport Special Assistance

Special Assistance

Assistance Before You Travel

Assistance at the Airport

Assistance After Security

Assistance Returning to Bristol

Hidden disabilities

Bristol Airport has worked with OCS Group, the special assistance provider at the Airport, and local Dementia, Autism and Alzheimer charities in developing a hidden disabilities assistance card in addition to the lanyard scheme. The card, which is the size of a business card, acts as a discreet sign to airport staff to identify passengers who may need additional support or assistance as they travel through the airport. The card can be handed discreetly to airport staff along with the passenger’s boarding pass or passport.

Bristol Airport, Sunflower Lanyards.

The special assistance card advises staff that a passenger may need more time to process information, help in avoiding crowded places or extra assistance in reading departure boards or flight information, for example. The card also encourages airport staff to use clear language when giving instructions. Airport staff will also be aware that passengers carrying a card may need to remain with a family member or companion at all times.

Hidden disability assistance cards, lanyards and booklets are available on request at the OCS Reception desk located in the Arrivals Concourse (opposite the Ritazza Café).

In conjunction with the launch of the hidden disabilities special assistance card, OCS Group has worked with Thumbs Up World Ltd to produce a small colour booklet containing useful information for passengers with hidden disabilities using Bristol Airport.

The booklet is designed for passengers and their families and carers to use before and during a journey from the airport. It provides a clear guide on what to expect at the airport with photographs of each area including check-in, security, retail and catering outlets, boarding, arrivals and baggage reclaim. The booklet also contains space for passengers to record their own specific needs or any questions they may have along with emergency medical and contact information.

A video of the guide has been developed by Thumbs Up World UK and will be available on the Bristol Airport website as an additional resource for passengers.

Passengers or their families and carers travelling through Bristol Airport can request a booklet in advance from OCS by emailing providing their name, departure date and relevant flight information. Alternatively, the booklet is available to download here.

The National Autistic Society has some helpful advice on what to do if you’re travelling with children or adults with autism. If you are travelling with a child with autism and want to know more about air travel, take a look at this video for more assistance.

The Ramble Tag

The Ramble Tag is available for passengers who have requested visual impairment assistance on arrival at the Airport with OCS – offering piece of mind each time they travel.

Bristol Airport, Ramble Tag.

Passengers with Dementia

Airports are very busy places with lots of noise and distractions. If you have Dementia these things can become even more amplified. The Alzheimer Society provides a useful fact sheet with advice for people travelling on holiday.
We have made great progress in getting as many front line staff as possible Dementia Friends to ensure they are aware of the complexity and not everyone with Dementia has the same needs as the next. Importantly they are able to offer support when it is needed.

Travelling with IBD

If you have Crohn’s Disease or Ulcerative Colitis (the two main forms of Inflammatory Bowel Disease or IBD) you may find the thought of travelling quite daunting, whether that’s due to toilet accessibility, going through security with a stoma bag or other IBD related concerns.
To help with any anxiety and make sure you have a more positive travel experience, Crohn’s and Colitis UK have put together a travel and IBD fact sheet to help you feel more comfortable when planning a vacation or business trip.

For more information please contact or telephone 01275 473403.


Blue Badge or special assistance bays at Bristol Airport are clearly marked in all car parks* and our Customer Service team are available to assist.

Special assistance parking bays are located closer to the terminal in each car park and next to the reception building in Silver Zone. When you are ready to board the shuttle bus please use the wheelchair ramp request button fitted to the outside of the bus or present yourself to the driver who will operate the ramp and highlight the designated wheelchair parking space on board. All our shuttle buses are fitted with wheelchair ramps and are certified to carry one wheelchair.

Special Assistance passenger drop off and pick up

Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park, perfect if you are either picking up or dropping off a passenger with special assistance. Simply take your blue badge to the Special Assistance Reception Desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay.

If you need assistance throughout your journey, we recommend that you pre-book with your airline or travel agent at least 48 hours in advance. But if you haven’t done this, we’ll do our very best to help – just go to a help point with your flight details to hand.

Bristol Airport, Bus.

*Due to current renovation works, dedicated special assistance bays in our Drop & Go Car Park will be unavailable until late Spring 2020.

For general enquiries regarding special assistance at the Airport please call 01275 473403.

Useful links

EU Regulations 
Transport if you’re disabled
Disability and Air Travel
Flying with your assistance dog 
GDAAD: Travel with assistance dogs

General Information

Bristol Airport PRM standards 
PRM Standards Summer 2019
PRM Standards Winter 2018/19
PRM Standards Summer 2018
PRM Standards Winter 2017/18
Airline contact details 

Special Assistance Consultative Committee meeting notes

28 August 2019
7 February 2019
9 August 2018 
26 January 2018

Work with disability organisations

OCS Group UK Ltd initiatives
Hidden Disability Card
Changing Places Facility
BDAA Hidden disability launch


Ground Floor Map

Bristol Airport, Ground Floor Map.

Car Park Map

Bristol Airport, Car Park Map.

First Floor Map

Bristol Airport, First Floor Map.

Mezzanine Map

Bristol Airport, Mezzanine Map.

Special Assistance

Bristol Airports Special Assistance agents put customer service at the heart of their everyday work, the team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft.

Published: January 2020

Source: Bristol Airport

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