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Reduced Mobility and Special Needs with Irish Ferries


Reduced Mobility and Special Needs


Lending you a helping hand

Whatever you need Irish Ferries will do their best to help make travel on their services as easy and comfortable as possible for passengers with reduced mobility and special needs.

In addition to mobility and sensory restrictions the disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist we need be aware of your needs. So please let Irish Ferries know at least 2 days before you travel.


Below are some links to information to help you plan your trip.

Facilities available and the best way to access them

Hidden Disabilities

Information for each ship

Medical oxygen for personal use

Discounts Available

Travelling with a guide dog

Facilities available & the best way to access them

  • Wheelchair accessible ports and ships.
  • Wheelchairs are available for short term passenger use in our ports and on the ships
  • Specially adapted public toilets in the ports and on the ships.
  • Dedicated seating areas on the ships.
  • Specially adapted cabins on the cruise ferries.
  • Hearing loops at all of the reception desks on board and ashore.
  • Registered guide dogs allowed on the passenger decks.

Please contact Irish Ferries at least 2 working days (48 working hours) before travel commences. Self-identification is the best way for them to help you. If you have reduced mobility your booking will be flagged, and they will try to position your vehicle close to the passenger lift on-board thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible.
Send an email to: disabilityofficer@irishferries.com

If you are travelling as a wheelchair passenger, please make sure to add “Passenger with Wheelchair” to your booking.

Please be aware that there are limitations to the service Irish Ferries can reasonably offer and deliver.

During the crossing the crews will be happy to advise and assist. Please contact the reception desk on board.

Hidden Disabilities

If you are a customer with a hidden disability or have a family member with a hidden disability, help is always at hand in the Irish Ferries ports or onboard their ships.

Sunflower lanyards

Irish Ferries are pleased to be able to offer you a sunflower lanyard to wear on your journey through their Ports and onboard their ships. Wearing a sunflower lanyard allows the Teams to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the Port and onboard the ships, whilst knowing that if you need any additional support during your journey, any of the Team will be able to support you. Irish Ferries Teams have been trained to recognise the sunflower lanyard and act accordingly.

How to request a lanyard

If you’re travelling with Irish Ferries in the near future, they’ll be happy to post you a lanyard. To allow time to process your request please allow 5 working days (based in Ireland) and 7 working days (based in the UK). To order your lanyard simply email them at disabilityofficer@irishferries.com

How to pick up a lanyard

To pick up a lanyard, please go to the Irish Ferries Ticket Desks in the Port Terminal when you arrive at the Port. They will be happy to give you a sunflower lanyard, even if you haven’t requested or need special assistance.


Ship Information:  

HSC Dublin Swift

  • There is one wheelchair access platform on board which is situated at the back of the ship.
  • The lift goes up to main passenger deck and enters the main passenger deck at the back of the ship which is in the Lafayette Café area.
  • It can accommodate wheelchairs up to 1.48m long and 1.1m wide.
  • Full time wheelchair users can now access the Club Class lounge on the Dublin Swift.
  • To request parking close to the lift onboard, Irish Ferries can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. They will do our best for all other special needs requests but there are limitations to what they can provide.
  • To place such a request, please email disabilityofficer@irishferries.com.
  • If you are travelling with a mobility reduced passenger or very young children or children with special needs they suggest that you consider travelling on one of the cruise ferries instead as the car deck space is more generous on the cruise ferries and the embarkation and dis-embarkation pace is more leisurely.
  • Due to the nature of the fast craft medical oxygen cylinders for personal use are not allowed on board.

Mv Ulysses

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 close to the Club Class lounge and the other two are on deck 9.
  • Club Class on the Ulysses is very suitable for full time wheelchair dependent passengers as a lift goes directly from the car deck to the Club Class lounge which is situated on deck 11.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 10. There is direct lift access to the cabin deck. 
  • The shop, cinemas and restaurants are on deck 9 – there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 9 beside the reception desk.

Mv Epsilon

  • This is a cruise ferry. The car deck space is very generous and vehicle loading is done at an efficient pace.
  • There is a dedicated “special needs” vehicle parking area. This area is situated just outside the entrance door to the main passenger area on deck 5. If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available.
  • There is one specially adapted wheelchair accessible toilet on board – the toilet is on main passenger deck 5.  
  • There is no Club Class lounge on this ship. 
  • There are two specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 5 (same deck as the restaurant, bar and shop).
  • There is no lift from passenger deck 5 to cabin deck 6 where all the other cabin types are. Access is by stairs only (about 20 steps) 
  • The reserved seat lounge is on deck 6.

v Isle of Inishmore

  • This is a large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 4 lifts from the car deck to the passenger decks.  If you have pre-requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available.
  • There are two specially adapted wheelchair accessible toilets on board – one is on deck 7 and the other is on deck 8.
  • The Club Class lounge is on deck 11. There is no lift from deck 9 to deck 11 so Club class is not suitable for full time wheelchair dependent passengers. The Club lounge is accessed by stairs – approximately 40 steps.
  • There is one specially adapted wheelchair accessible cabin on board. This cabin is situated on deck 9 close to the lift.  
  • The shop, restaurant, lounge bar and café are on deck 7 and 8.
  • There is a special seating are for reduced mobility passengers in the motorist lounge on deck 7.

MV WB Yeats

  • This is a very large cruise ferry. The car deck space is generous and loading is done at an efficient pace.
  • There are 5 lifts available from the car deck to the passenger decks. If you have pre- requested vehicle placement close to a lift you will be asked at check-in to activate your car hazard lights. Your vehicle will be called on board when a suitable placement beside a lift becomes available. There is a gangway lift available for foot passengers – goes from gangway deck 7 till deck 10, in service only for gangway operations, not in use at sea.
  • There are three specially adapted wheelchair accessible toilets on board – one is on deck 11 Grey stairs, second one is on deck 10 beside the reception desk and another one on deck 10 Purple stairs.
  • Club Class on the W.B. Yeats is very suitable for full time wheelchair dependent passengers as a Club Class lift goes directly from the car deck 7 to the Club Class lounge which is situated on deck 10.
  • There are four specially adapted wheelchair accessible cabins on board. These cabins are situated on passenger deck 8. There is direct lift access to the cabin deck.
  • The shop, cinema, bar, cafe and restaurants are on deck 10 and deck 11 – there is direct lift access between all decks.
  • There is a special seating area for reduced mobility passengers on deck 10 beside the reception desk.
  • There are wheelchair securing points available on deck 10 and deck 11.

Food outlets

All food outlets are easily accessible to passengers with reduced mobility. Furthermore, each of our restaurants is equipped with movable furniture to suit individual needs.

Medical Oxygen for personal use

Passengers travelling on any of the Irish Ferries cruise ferries in a private vehicle may carry a maximum of 6 size “F” or smaller cylinders containing compressed Oxygen UN1072. Passengers must carry a letter from their doctor confirming that they require medical oxygen. The onus is on the passenger to ensure that their own medical oxygen cylinder is in good working order.

Due to the nature of the fast craft oxygen cylinders are not allowed on the Dublin Swift.

Discounts

Irish Ferries are delighted to offer some special % discounts on published fares. Please note that you may only use one % discount per booking.

In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Please send an email to info@irishferries.com with your new booking reference and details of the appropriate organisation and your membership number. The discount will then be applied.

In Britain, members of the disability alliance group Disabled Motoring UK (previously known as Mobilise) receive discounts on Irish Sea routes. Just contact this group directly and they will make the booking for you.

If you have a special query regarding on-board facilities or special needs please contact our Disability Officer – Nicola Hammond disabilityofficer@irishferries.com
(Mon to Fri 9 to 5) 

Ships – facilities for passengers with reduced mobility and special needs
ShipAdapted CabinWheelchairAdapted ToiletsLifts
EpsilonYesYesYesNo
Isle of InishmoreYesYesYesYes
UlyssesYesYesYesYes
Dublin SwiftNoYesYesYes
Ports – facilities for passengers with reduced mobility and special needs
PortWheelchairAdapted ToiletsLifts
DublinYesYesYes
HolyheadYesYesYes
RosslareYesYesRamp
PembrokeYesYesRamp
CherbourgYesYesYes


Published: 11th March 2020

Source: Irish Ferries

Page URL: https://www.irishferries.com/uk-en/frequently-asked-questions/top-10-faqs/reduced-mobility-and-special-needs/