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The British Healthcare Trades Association (BHTA) has welcomed GMS Mobility as a new member. GMS Mobility is a UK online retailer of ex-demonstration and used mobility scooters and powerchairs, offering a wide selection of products from small folding models to large all-terrain equipment.
The BHTA recently caught up with Georgina Wicks, Managing Director of GMS Mobility, to learn more about the company’s commitment to outstanding product quality, its dedication to providing affordable mobility solutions with comprehensive aftercare, and its decision to join the BHTA to align with shared values and strengthen customer confidence.
GMS Mobility started its journey with its first pre-owned mobility scooter back in 2018. Georgina explained that the firm has seen a continual, natural growth every year since, now with over 300 hundred pre-owned and ex-demonstration mobility scooters in stock at any one time. The company boasts a team of highly skilled and dedicated staff, operating from its large HQ in Colchester.
Founders and joint Managing Directors, father and daughter duo Georgina and Jeremy Wicks put this growth down to their core values, which is that customer service and attention to product detail are paramount.
“If you provide the very best service possible, customers will talk, return, and leave glowing online reviews,” Georgina commented.
“We want our customers to feel no pressure whatsoever to purchase, and that the most important conversations are around understanding their needs and making sure the product is right for them to improve their quality of life. There is nothing worse than a pushy salesperson!”
GMS Mobility wants every single customer to be over the moon with its service and products, so attention to product detail is a priority.
All mobility scooters are deep cleaned and go through a 25-point inspection. Batteries are discharge tested, and the chargers are PAT tested for electrical safety. On top of that, the mobility products are shrink-wrapped when delivered so as not to arrive with any dust on them.
Georgina explained: “With GMS Mobility, we want customers to have the same (actually better) experience buying a used or ex-demo product as they would a brand new one but making a considerable saving in the process!”
Part exchange is no problem too, as GMS Mobility also offers a seamless collection on delivery service from most areas of the UK, which means customers can upgrade their mobility scooters as their needs change easily.
The company offers swift and professional delivery, with most areas of the UK covered by its free next-day delivery service. The customer’s mobility scooter or powerchair comes fully assembled, charged, and ready to ride.
As well as ensuring high-quality used mobility products for customers, GMS Mobility is also committed to exceptional aftercare support, which is available post-delivery for any help or advice on any aspect of the product.
Georgina said: “We make sure our team is highly trained to answer any questions that may arise, making sure their journey to freedom on their fantastic used or ex-demo mobility scooter is a smooth one!”
Jeremy and Georgina wanted to join the BHTA after seeing that not only do their core values align but they also wanted their potential customers to know about the association to give even more confidence in buying from GMS Mobility.
“It was one of the easiest business decisions we’ve ever had to make,” Georgina enthused.
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
The British Healthcare Trades Association (BHTA) has welcomed Fen Mobility Centre as a new member. Fen Mobility Centre offers a comprehensive array of mobility solutions, alongside daily living aids, gadgets, and walking supports.
The BHTA recently caught up with Sara Cunnington, Director and Occupational Therapist at Fen Mobility Centre, to learn more about how Sara’s clinical background brings valuable expertise into the mobility sector and why being a BHTA member strengthens the company’s commitment to ethical trading, customer confidence, and keeping pace with industry developments.
Sara has worked as an occupational therapist (OT) for 17 years across Cambridgeshire and Fenland, primarily within community settings.
“Throughout my career, I have enjoyed every element of OT practice—from leading teams and supporting professional development to working directly with patients and helping them live more independently,” Sara said.
“My passion has always been about making a meaningful difference in people’s everyday lives, whether through tailored advice, practical solutions, or compassionate care.”
In 2025, Sara and her husband purchased Fen Mobility Centre, after long admiring the company’s impact within the community. This has given Sara the opportunity to bring her clinical expertise into the mobility sector, ensuring that customers benefit not only from high-quality products but also from the insight and support of someone who understands their needs from a healthcare perspective.
Sara continued: “I am proud to work alongside our excellent team to continue developing our service, expanding our product range, and ensuring that Fen Mobility Centre remains a trusted source of independence and support for our customers.”
Fen Mobility Centre offers a comprehensive array of mobility solutions—from mobility scooters and powerchairs to riser-recliner furniture, profiling beds, and home adaptations like stairlifts and ramps—alongside daily living aids, gadgets, and walking supports.
“Our services are as much about people as products,” Sara explained. “We provide test drives, home and showroom assessments, same-day collection or next-day delivery, setup services, equipment hire, insurance, servicing and repairs, all underpinned by a Zero Pressure Guarantee and excellent aftercare.
“With over three decades of experience, VAT-free pricing, and an onsite occupational therapist, our ethos centres on compassionate, professional support tailored to individual needs.”
Fen Mobility Centre’s recent strategic partnerships have expanded the retailer’s selection of travel-friendly mobility items, enhancing its ability to meet diverse customer requirements across Cambridgeshire and Fenland.
One of the key challenges for mobility businesses is keeping pace with the constant changes in policy, regulation, and best practice across the healthcare and mobility industry. This is a challenge faced not just by Fen Mobility Centre, but so many other firms in the sector.
To ensure that Fen Mobility Centre’s customers always receive safe, high-quality products and advice, the company needs to stay well informed and adaptable, Sara emphasised. Additionally, with the growth of online sales and evolving customer expectations, maintaining trust and demonstrating its commitment to ethical trading has never been more important.
Sara added: “By joining the BHTA, we gain access to expert guidance, updates on industry developments, and a network of trusted peers. This support will help us navigate regulatory changes more effectively, adopt best practices, and reinforce our promise to put customers first.
“Membership also gives us the opportunity to contribute to a collective voice that helps shape the future of our industry.”
Sara said she is especially keen to take part in BHTA webinars focused on policy and regulation, as keeping up to date in this area is essential for delivering safe, compliant, and trusted services to customers.
Fen Mobility Centre’s mission is to provide high-quality mobility solutions that genuinely improve the independence, safety, and wellbeing of its customers. The retailer states it is committed to upholding the highest standards of professionalism, transparency, and customer care.
Being a BHTA member means that Fen Mobility Centre can demonstrate its dedication to ethical trading, strengthen customer confidence through association with a trusted national body, and align with an organisation that shares its values.
Sara explained: “Membership will not only hold us accountable to the BHTA Code of Practice but also connect us with industry peers, best practices, and resources that will help us continue to grow responsibly while delivering exceptional service to the communities we serve.”
One major benefit of being a BHTA member is having the chance to network with likeminded industry peers for shared knowledge, learning, and expertise, especially at BHTA Section meetings, where relevant and important topics are discussed. This engagement opportunity is one that particularly appeals to Sara.
“I am really looking forward to engaging with the upcoming BHTA events, particularly as opportunities to connect and network with other businesses across the mobility and healthcare sector,” she commented.
“In addition, I see great value in attending BHTA events and Section meetings outside of my core area of expertise, as this will give me greater insight into parts of the healthcare landscape I don’t encounter regularly.
“By broadening my knowledge in this way, I can bring fresh perspectives back to Fen Mobility Centre and continue developing both our service and product offering.”
Fen Mobility Centre has exciting short-term and long-term plans for the future.
In the short term, the retailer’s focus is on enhancing and broadening its product range to meet an even wider variety of needs.
Sarah highlighted: “Alongside our core mobility and daily living equipment, we are placing greater emphasis on sensory products—items that support comfort, wellbeing, and independence not only through physical solutions but also through sensory engagement. This reflects our ongoing commitment to understanding the whole person and tailoring support that truly improves quality of life.”
Looking further ahead, Fen Mobility Centre hopes to expand beyond its single showroom, making its trusted service and ethos accessible to more communities. By opening additional locations, the retailer strives to provide the same compassionate, professional care, and high-quality product offering to a broader customer base, while maintaining the family-centred values that defines the company.
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.