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This consultation sought views on proposed changes to the legal framework governing powered mobility devices, including mobility scooters and powered wheelchairs. Led by the Department for Transport, the review considered whether existing legislation remains appropriate in light of technological developments and increased use of these devices.
The consultation explored issues such as vehicle classification, safety requirements, speed limits, and use in public spaces, with the aim of ensuring that regulation remains proportionate while supporting safe and accessible mobility. It also considered how changes could impact users, manufacturers and suppliers.
The BHTA encouraged members to review the proposals and consider any potential implications for product design, compliance and market access.
Download the relevant documents:
Click HERE to download the consultation document.
Click HERE to download the BHTA response to this consultation.
The British Healthcare Trades Association (BHTA) has welcomed Younique Healthcare as a new member, a retailer that specialises in assessment-led mobility and access solutions, from specification to installation and aftercare.
The BHTA spoke to directors Andy Haines and Lee Cadman to learn more about Younique Healthcare’s assessment-led approach, service pathway, plans for growth, and why it joined the association.
Co-founded by Andy Haines and Lee Cadman, Younique Healthcare is led by two directors with complementary strengths and a shared emphasis on tailored solutions where comfort, posture, and real-world usability matter.
Andy, Director for Commercial and Product Development, is a healthcare mobility specialist recognised for pairing commercial leadership with practical clinical problem-solving. His work spans independent assessments, complex seating set-ups, and collaboration with charities and partner organisations to match people with the right equipment and support, as well as a wider business development and product focus within the UK medical devices and mobility space.
Lee, Director for Retail and Services, brings a customer-first, operations-led approach, with a hands-on focus on personalised assessments, high-quality equipment, and consistent follow-through, helping to turn complex needs into workable, dignified day-to-day outcomes. Beyond Younique Healthcare, Lee is involved in community-facing mental health and disability work through The Black Country Blokes C.I.C., which won the King’s Award in 2025.
Established in 2018, Younique Healthcare supports disabled people, families, clinicians, and care settings with assessment-led supply, installation, and aftercare, aiming for safe, practical outcomes that improve independence, comfort, and day-to-day function.
Its services cover wheelchairs and specialist seating, moving and handling equipment, access solutions (including modular ramps and threshold options), and LOLER inspections and certification.
Younique Healthcare operates an assessment-led pathway, which involves understanding needs and risks, such as the environment, user ability, carers, transfers, skin integrity, and safety; confirming measurements and constraints; proposing suitable options; supplying, installing, and commissioning solutions; and then handover, user guidance, and aftercare/support.
Andy describes the company’s ethos as “inclusive by design”, balancing independence, safety, and value, while avoiding “one-size-fits-all” provision. Lee adds that this is underpinned by clear assessment and record-keeping, installation standards, and aftercare.
Younique Healthcare, which is Disability Confident-registered, works with individuals, families, occupational therapists, physiotherapists, case managers, care homes, supported living providers, care agencies, and local authority/public sector-style referrals, where applicable.
“We are a disabled family operating within the market that we serve and that serves us,” Andy added.
Some of Younique Healthcare’s supply partners include BHTA members like Permobil, Sunrise Medical, Etac, and BES Healthcare.
Looking ahead, Younique Healthcare says it is navigating economic pressures and ongoing supply chain constraints, while exploring opportunities to develop its own product ranges. The team is also planning either a new shop or a consolidation into a larger Midlands premises.
Younique Healthcare is also planning to open another shop or consolidate into one bigger premises in the Midlands.
The directors say joining the BHTA builds on their existing awareness of the association and supports a wider programme of training and development. “We felt the time was right to nail our colours to the mast”, Lee commented.
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
The UK Government has announced an additional £50 million cash injection for the Disabled Facilities Grant (DFG) for 2025-26, which will enable thousands more older and disabled people to live independently in their own homes.
This extra investment will be allocated to local authorities in February 2026 and brings total DFG funding for 2025-26 to £761 million.
For BHTA members installing essential adaptation equipment, this extra DFG cash injection will come as a welcome announcement, as it means there is more money available in local communities to facilitate these life-changing installations and improve individuals’ quality of life.
DFGs enable vital home adaptations such as stairlifts, ramps, accessible bathrooms and kitchens, and assistive technologies. This includes mobility and daily living aid equipment like grab rails, ceiling track hoists, homelifts, and wetrooms. It means that people can live at home safely, independently, and comfortably.
Minister of State for Care, Stephen Kinnock, said:“Everyone deserves to feel safe and independent in their own home. A stairlift or an accessible bathroom might seem like a small change, but for thousands of older and disabled people these adaptations can be life changing. They help people move around freely, stay close to family and friends, and live with dignity.
“This £50 million boost could support around 5,000 more people to make these vital changes to their homes so they can remain independent and comfortable rather than face a hospital stay or a move into residential care.
“Home adaptations also play a crucial role in easing pressure on our NHS – preventing falls, speeding up hospital discharges and reducing admissions. This investment is part of our commitment to shift more care out of hospital and into the community, where people want to be.”
The DFG supports around 60,000 older people and people with disabilities each year, with an average grant of around £10,000.
Home adaptations also play a crucial role in supporting the NHS by preventing falls and other accidents in the home, speeding up hospital discharges and reducing admissions – easing pressure on the health service and helping to shift care out of hospital and into the community.
The British Healthcare Trades Association (BHTA) is aware of a voluntary Field Safety Notice issued by BHTA member company Permobil concerning a limited number of M- and F- Corpus series power wheelchairs. This article explains what the notice means, who may be affected, and what steps users and providers should take.
Permobil has confirmed that an incorrect bushing was used during assembly on some M- and F- Corpus series power wheelchairs manufactured between 10 July 2025 and 25 July 2025. Further technical detail is set out in the official Field Safety Notice published by the MHRA, which can be viewed here.
A bushing is a small protective sleeve designed to reduce friction and vibration between moving parts. In the affected chairs, the incorrect bushing may reduce structural integrity during a hard front-end impact.
The component most affected is the integrated neck injury protection mechanism, which is designed to help reduce the risk of neck injury in the event of a collision.
According to Permobil’s risk assessment, the likelihood of failure is low. However, because an increased risk has been identified under specific conditions, Permobil is carrying out a re-work on all affected units as a precaution.
There have been no instructions to stop using the chair in everyday situations. The notice focuses on ensuring that the device continues to meet its intended safety performance.
Only a limited number of Permobil M- and F- Corpus series power wheelchairs are affected. The official Field Safety Notice includes full technical details and the complete list of affected serial numbers. These are specific units identified by serial number and manufacturing date.
If a chair is affected, the owner or service provider will be contacted directly. If you are unsure whether a device is included, your local provider can confirm this for you.
Permobil has instructed local providers to arrange a re-work of affected chairs. This corrective action will replace the incorrect component and restore full compliance with safety requirements. Providers will contact users directly to arrange the work at a suitable time.
While waiting for the corrective work to be completed, Permobil recommends avoiding car transportation of the chair, where possible, to minimise any risk associated with high-impact situations This is a precautionary measure and does not affect normal day-to-day use.
Permobil advises that if you have any questions relating to this Field Safety Notice, you should contact your local provider or Permobil Customer Support.
Permobil Customer Support:
Permobil also requests that any device-related incidents are reported directly to the manufacturer at incident.report@permobil.com.
A new tender opportunity covering the supply of community equipment and assistive technology across four local authorities in West Yorkshire has become available. The framework aims to support independent living and improve wellbeing for residents in Leeds, Bradford, Calderdale & Kirklees, and Wakefield.
The contracting authorities intend to establish an open framework to source a wide range of daily living equipment for both adults and children, along with specialist and bespoke items.
This opportunity is relevant to BHTA members operating in mobility, bathing and toileting equipment, postural management, beds and accessories, pressure care, seating, moving and handling, paediatrics, and specialist solutions.
Estimated value:
£59,631,453.12 (excluding VAT)
£71,557,743.74 (including VAT)
Framework duration:
1 April 2026 – 31 March 2031 (5 years)
Possible extension: Up to 36 months (to a maximum end date of March 2034)
This open framework has no maximum limit on the number of suppliers and will allow companies to join or update their product ranges at scheduled refresh points (approximately every two years) in line with the Procurement Act 2023.
The framework is being established on behalf of the following councils: Leeds City Council, City of Bradford Metropolitan District Council, Borough Council of Calderdale, and Wakefield Council.
Only these establishing authorities may use the framework.
The framework consists of three lots. Suppliers may apply for one, two, or all three, but may only be awarded a maximum of one lot.
Includes individual items and replacement parts across categories such as bathing, beds, showering, medical devices, moving and handling, mobility, pressure care, seating, toileting, and visual aids.
Covers individual items relating to bathing, beds, postural management, moving and handling, seating, and toileting.
Covers specialist or bespoke products, including bathing, bed packages and accessories, medical equipment, toileting, pressure relief, visual aids, mobility, dressing, and kitchen products.
Suppliers applying for Lot 1 and/or Lot 2 will automatically be considered for Lot 3 (unless they opt out), subject to meeting the Conditions of Participation.
Orders under Lot 3 will be placed following mini competitions.
Lots 1 and 2 will be awarded on a product line-by-line basis, subject to the following four-stage evaluation:
Products must meet specification requirements to pass.
Lot 3 does not include tender-stage evaluation; instead, suppliers meeting COP requirements will be added to the lot, and orders will be competed as needed.
The award criteria for Lots 1 and 2 are based on:
There are no qualitative scored criteria.
For Lot 3:
Legal, financial, and technical checks will apply across all three lots. These must be passed for a supplier to be appointed to any part of the framework. Specifics are provided in the COP documentation available on YORtender.
Enquiry deadline: 12pm, 22 December 2025
Tender submission deadline: 12pm, 7 January 2026
Estimated award date: 16 March 2026
Next anticipated tender re-advertisement: July 2028
Tenders must be submitted electronically via YORtender.
Documentation, tender details, appendices, pricing schedules, Conditions of Participation, technical specifications, and instructions are also available through the YORtender portal.
The wheelchair sector has responded to a recent BBC news report that highlights how thousands of people across the UK are experiencing long waiting times for crucial mobility equipment, as the NHS faces tighter budgets and higher demand.
In the most recent quarter (January-March 2025) in England, 77.9 percent of children and 80.8 percent of adults received an NHS wheelchair, or a modification to their wheelchair, within 18 weeks. This is below the 92 percent target set out by NHS England.
A large contributing factor to these delays is a lack of funding from the UK Government for vital NHS wheelchair services, which means providers do not have sufficient resources to deliver them effectively and timely.
The Wheelchair Alliance is a community interest company with a goal of improving wheelchair provision in England. Its vision is to transform the experience of wheelchair users in England through improved access, quality, and effectiveness of services.
Nick Goldup, CEO of the Wheelchair Alliance, said: “The Wheelchair Alliance is working hard to ensure people receive better provision of wheelchairs through the NHS, and we often hear of long waits for appointments and receipt of a wheelchair. Wheelchair users are often faced with a complex and complicated system to navigate.
“The NHS refers regularly to the use of Personal Wheelchair Budgets (PWBs) as a mechanism to help people receive the wheelchairs they need; however, these are very limited in their application as the rules often prevent wheelchair users from getting what they want.
“For example, in Ivy’s case, Ivy would benefit from a powerchair but would be prevented by the PWB rules from upgrading her manual chair to powered and, if she decided to take the PWB externally to buy a powered chair, the money offered by the NHS would come nowhere near to how much she would need. This results in an inequality.
“In short, PWBs can be good for people with money, but for those with limited funds they offer no solutions.
“The Wheelchair Alliance is lobbying government for ownership and accountability of wheelchair services at a senior, national level, to take responsibility for a broken system. We have also been working hard towards driving improved commissioning of services through developing a Quality Framework that we hope the NHS will use to make wheelchair provision more consistent and fair.
“Lastly, our research and reports have shown that much of the data around demand for wheelchair services is estimated. We need reliable data to form an accurate local and national picture, as well as improved budgets.”
BHTA member AJM Healthcare has also responded. AJM Healthcare is an NHS wheelchair services provider in the UK, specialising exclusively in wheelchair services.
Guy Eatherington, Business Development & Customer Relations Director at AJM Healthcare, commented: “AJM Healthcare is committed to supporting the ongoing national redevelopment and reform of wheelchair services.
“The data presented below highlights a concerning trend across the system: a significant number of service users are not receiving the equipment they need within appropriate timeframes. This delay in provision undermines both the quality of care and the independence of individuals relying on these essential services.
“One key metric of referrals received versus referrals completed, has shown a peak performance of 97 percent. However, the average completion rate over the past two years stands at just 90.59 percent, indicating a persistent gap in service delivery.
“More than three-quarters of wheelchair services across England are currently delivered by NHS trusts or other publicly funded or third-sector organisations. This reflects the significant role that non-private entities continue to play in the provision of the NHS wheelchair services provision nationwide.
“More critically, the national waiting list has grown substantially during this period. An additional 40,000 individuals have been added to waiting lists across the country, reflecting mounting pressure on services and a growing unmet need.
“AJM Healthcare recognises the urgency of these challenges and remains dedicated to working collaboratively with commissioners, providers, and service users to drive meaningful improvements. Our goal is to ensure that every individual receives timely access to the right equipment, enabling greater mobility, independence, and quality of life.”
David Stockdale, Chief Executive of the British Healthcare Trades Association (BHTA), added: “Stories like this are deeply concerning, and they reflect what our members tell us: demand for NHS wheelchair services is rising, but funding has not kept pace.
“Clinicians and providers work hard within tight constraints; the issue is not a lack of commitment on the frontline, but a lack of sustained, adequate investment. Without funding to meet increasing need and costs, services struggle to recruit, retain, and innovate, and people wait too long for the essential equipment that enables independence, safety, and participation in daily life.
“We urge the government to prioritise wheelchair provision by increasing budgets, setting clear national accountability for delivery, and supporting consistent commissioning so that access is fair across the country. With the right resources, the system can reduce waiting times, provide the right chair first time, and ensure that every wheelchair user receives timely, person-centred support.”
The British Healthcare Trades Association (BHTA) has welcomed Merits Health Products UK as a new member. Merits Health Products UK offers manual wheelchairs, powerchairs, rehab powerchairs, mobility scooters, accessibility equipment, stairlifts, patient aids, and seating and positioning products.
The BHTA recently caught up with Frank Robertson, UK Manager of Merits Health Products UK, to learn more about how Frank started at the firm, the company’s extensive product portfolio, and how becoming a BHTA member affirms that the company is ethical, professional, and reputable.
Frank is a professional mechanical engineer with over 35 years’ experience in engineering, manufacturing, and management, including jobs outside of the UK.
In 2018, Frank was looking for a new challenge. He had worked in aerospace, defence, consumer electronics, telecommunications, even environmental services, and banking. He was looking for something different, something that would make a difference to people.
Frank was approved by a recruitment company that was looking for someone with experience of managing diverse engineering teams from different companies and institutions to research, design, and build a leading-edge power wheelchair for young people. A wheelchair that would meet the mobility challenges that young people said they faced every day and also incorporate the latest in technology that could complement a wheelchair.
The project was the Wheels of Change led by the charities Whizz Kidz and Duchene UK and funded by the players of the Peoples Postcode Lottery and Motability Operations.
“It was an extremely challenging project, placing young wheelchair users at the centre of design, and, in spite of the Covid pandemic, we delivered the ambitious Dream Wheelchair prototype in November 2020,” Frank said.
The Dream Wheelchair project was a success, and the charities wanted to investigate if it would be possible to develop it for production and launch it on the market.
Enter Mike Laiman, Global VP Operations of Merits Health Products Co.
Frank explained: “Merits not only designs and builds mobility products under its own Merits, Avid, Pilot, and Precision Comfort brands, but it is also one of the major contract manufacturers of powered wheelchairs and other mobility products.”
Mike saw the potential in the Dream Wheelchair and the similarities it had to the Avid Axcel Front Wheel Drive wheelchair that was already in development. Mike committed Merits to build the Mk2 and Mk3 prototypes of the Dream Wheelchair.
Frank continued: “Sadly, the funding available to Whizz Kidz and Duchenne UK ran out, and Mike asked me to join Merits, which was investigating entering the UK market with its own Avid brand of complex powered rehab wheelchairs, and the rest, as they say, is history.
“I am now the UK manager for Merits, establishing Merits brands in the UK with one eye on Europe, and I still get to work with our engineering and research & development teams in Taiwan and the USA.”
Merits Health Products Co. is a Taiwanese-owned company founded by Larry Cheng in 1986 because his mother required a wheelchair, and he thought he could design and build a wheelchair that could meet his mother’s specific needs better than the wheelchairs available in Taiwan at that time.
Since then, the company has grown to become a global corporation with operations in Taiwan, China, Vietnam, the US, and, from April 2024, the UK.
The current range in the UK includes the Avid brand Axcel and Axcel Narrow, which Frank states is the narrowest front-wheel-drive wheelchair on sale in the UK; the Velocity, the firm’s premium mid-wheel-drive fully featured rehab wheelchair; and the Merits Ultra Mid, the company’s entry-point rehab model that is still highly capable and feature-packed.
The P326e Vision Sport wheelchair launched in the UK at this year’s Naidex.
“It received a lot of attention for its comfortable and easily accessible seating, high manoeuvrability, and good looks,” Frank commented.
Merits Health Products UK recently introduced its Pilot range of stairlifts in the UK. Additionally, the firm has just announced the acquisition of Aergo Health and its patented Air Cell Seating Technology. By focusing on healthy and functional seated posture, Aergo solutions help reduce pain and prevent pressure ulcers.
Frank described the company’s ethos and commitment to high-quality solutions: “At Merits we believe in ‘enhancing life through mobility’. We strive to enable independence and accessibility for all, by providing life-enhancing quality solutions that support people in living their life to the fullest.
“The Merits Health Products logo, consisting of four red hearts, is a symbol of our commitment to provide products second to none. The four red hearts represent faithfulness, caring, love, and untiring determination toward our goal of enhancing human life. We commit to continue our efforts in providing the best possible products and services available at a competitive cost to our customers.”
Merits Health Products is driven to improve lives – every day, all over the world – by making high-quality manual wheelchair, powerchair, rehab powerchair, mobility scooter, accessibility, patient aid, stairlift, and seating & positioning products.
The company provides reliable, expertly engineered solutions for nearly every need. Its innovative designs constitute years of experience and research to fully understand the specific needs of individuals.
“Through years of consultations, personal contacts, and studies, Merits Health Products has adapted every way conceivable to satisfy our customers efficiently with quality and professionalism,” continued Frank.”
Merits Health Products UK has also enhanced laboratory testing capabilities to help customers solve quality challenges and improve product reliability.
The function of the in-house laboratory is not only to meet the test standards and regulations but also to take into account the customer’s reasonable use habits to verify the quality of the firm’s products and to gain the trust of distributors and the trust of end-users in its quality.
Even though it is part of a global corporation, Merits Health Products UK faces the same challenges as any new start-up company.
Frank stated: “The world is a rapidly changing place right now.
“We have ships having to avoid the Suez Canal because of the threat of missile attacks, adding cost and time to supply chains. The growing threat of a trade war through the implementation of tariffs.
“It is beyond us as a company to avoid these global issues, but our global footprint allows us to manufacture our products in the right locations to minimise the impact such issues have on everyone.”
Merits Health Products UK believes it has the right products for the UK market and is now working to build a network of dealers to represent it across the UK. This is so that users everywhere can have access to its products in the knowledge that they have a local dealer supported by a multinational mobility company that believed in making a difference to people’s lives.
Merits Health Products UK is looking to expand its current product range. It already has in development new powerchairs that have been designed specifically for the UK market to cope with the infrastructure challenges that exist in the UK and Europe.
The plan is to launch these products at Rehacare in September, where the company will have a large stand with Merits Health Products employees from around the world. At Rehacare, the company will further exhibit a wide variety of products from its different brands.
The BHTA is a trade association in the healthcare and assistive technologies arena, working on behalf of its members to improve industry standards and consumer protection. With more than 400 members of retailers, installers, service providers, distributors, and manufacturers, this represents many of the current and future companies Merits Health Products UK wants to work with and as its customers.
“What better way to demonstrate to them the standards and values we believe in than to join a trade association that they are also members of?” Frank explained.
Merits Health Products UK believes that being a member of the BHTA demonstrates to the mobility sector that it is a moral company with high ethical standards that can be a trusted supplier to their business.
Being a part of the BHTA means that the company has to conform to the BHTA Code of Practice. This code ensures that the mobility and healthcare community who need Merits Health Products UK’s products can trust that the company is professional, ethical, and has their best interests at heart.
Frank highlighted another important benefit of being a BHTA member: “We also recognised strong BHTA membership provides an opportunity for its members to interact and engage with regulatory and standards-setting bodies, both domestic and international, and to be a part of the BHTA’s activities, improving standards for the provision of quality healthcare and assistive technology products and services.”
Merits Health Products UK plans to attend the Future of Medtech conference on the 13th of May in Northampton, as the company sees immense value in the potential to introduce new technological innovations, such as the IoT.
The firm also plans to attend the South West Regional Networking event in Bristol on the 8th May, where it hopes to find out other members’ interests and what they require from a supplier like Merits Health Products UK.
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
Mobility equipment supplier Dash Rehab has introduced two new power rollators to its range, the Dash 3 in 1 power rollator and Dash Ultra 3 in 1 power rollator.
Dash Rehab is part of RHealthcare, which was formed through the purchase of Remploy Healthcare. RHealthcare is a member of the British Healthcare Trades Association (BHTA).
Each power rollator is highly adaptive and supports varying needs, including nursing, rehabilitation, exercise, and travel, through a variety of functions. It can be a rollator, powered rollator, walker, wheelchair, or electric wheelchair.
The assistive devices are designed to support people who have trouble walking or are unable to walk long distances.
Both power rollators feature a compact collapsible frame and swing-away leg rests (these are also detachable on the Ultra model), which makes storage and travel easy and convenient. The rollators are designed to slide into a boot, onto a back seat, or in a luggage compartment on public transport.
In addition, the Dash and Dash Ultra 3 in 1 power rollators boast Bluetooth functionality. This enables the user to drive the power rollator using an app downloaded to a smart phone or tablet. This option combines Bluetooth connectivity with the rollator’s powered functions to drive the rollator away into a storage space, for example, or call it closer for ease and convenience.
Alongside Bluetooth connectivity, there are front and rear controls on both models. When driving, the user can select up to five gears for speeds between 0.7 to 3.7mph forward and 0.6 to 1.3mph in reverse by pressing the gear + or gear – buttons on the front control. The joystick is tilted for the direction of travel.
When the front control is working, the rear control automatically stops, and vice versa.
Moreover, the rear control on the hand grip provides power assist when used as a wheelchair or resistance when used as a rollator. The resistance mode (Gear: 01 to 03) prevents the wheels from turning too fast. If this happens, the anti-fall function kicks in and the autobrake is applied.
The power assisted mode (Gear: C1-C3) provides automatic power assistance to push and for ease when using the wheelchair function. Power assisted brakes aid this.
Both rollators are comfortable with a supportive seat with padded cushion and backrest.
The backrest and handlebar height are adjustable. The backrest can be reversed too, offering support and giving confidence when in rollator mode. Additionally, the large spacious shopping bag means there is plenty of room for shopping and essentials when users are out and about.
The Dash 3 in 1 power rollator weighs 18.6kg and is available in black. The Ultra model weighs 21.7kg and comes in white. Bother power rollators can support up to 100kg (15.7 stone).
When used as an electric wheelchair or in power assisted mode, the Dash 3 in 1 power rollator can travel between 7.4-12.4 miles on a single charge of the 6Ah/10Ah battery, powered by two 250W motors. The charge time is four-five hours.
The Ultra is more powerful and can travel up to 9.3 miles on a single charge of the 24V 10A battery, powered by a 24V 250W motor. The charge time is six hours.
British Healthcare Trades Association (BHTA) member TGA, which supplies a wide range of mobility equipment, will be unveiling a new mobility scooter at Naidex 2024, the WHILL R.
This year’s Naidex takes place on 20 and 21 March at the NEC in Birmingham. TGA will be exhibiting on stand H110, where attendees will be able to get a first look at the new scooter.
The WHILL R is available in a smart scooter package with three- or four-wheel versions. It is designed to enable a diverse range of indoor and outdoor activities with a “fresh look”.
Inside, zero turn technology is a big plus, and outside, active suspension and high ground clearance mean stable driving over kerbs, grass, and gravel.
If owners use a car, then WHILL R quickly dismantles for the boot, and the lithium battery can be charged separately. Travelling by bus, train, or plane is equally as straightforward.
On arrival, there is10 miles of range with battery levels that are easy to see. The WHILL R further incorporates responsive controls and supportive seating.
Alongside launching WHILL R, TGA will also be demonstrating a selection of its established products on the stand, with new indoor and outdoor rollators. Scooters, powerchairs, wheelchairs, and wheelchair powerpacks will be available for test drives.
Visitors will also be able to try TGA’s new range of rise and recline chairs, Retreat and Retreat Plus. There will also be launching the latest walking aids range, including rollators Rollbuddy and Seata.
Topro, a manufacturer of mobility products that help people regain their independence, has recently become a member of the British Healthcare Trades Association (BHTA). The company is best known for its high-quality rollators.
The BHTA recently caught up with Terence Clark, UK Country Director for Topro, to delve into Topro’s product offering, how joining the BHTA helps the firm to be more credible, and its future plans.
Terence joined Topro after considerable experience in the stairlift sector.
“Previously I worked for 10 years at Stannah Stairlifts as its local authority sales manager and before that for 24 years as Head of Sales at Clark and Partners, our own large dealership with multiple outlets and substantial sales into the public sector,” said Terence. “Both these companies would have been considered the best in field, and when I was considering leaving Stannah I knew I wanted to work for a company with similar values and levels of expertise.”
Always committing to the business he works for, Terence wanted a position at a smaller firm where he could have a larger impact. He saw the Topro job advertised in THIIS and called to have a chat.
“I found an instant rapport with the company and its aims,” he recalled. “The role at Topro is a good combination of the elements I liked in both previous roles/companies and allows me to use my strengths and my experience to good effect.”
Topro mobility products are manufactured in Norway. They are the “best in class”, according to Terence.
“Coming from Stannah, I knew that quality products are a huge part of the success of any organisation. We have also invested heavily in logistics, staffing, IT, and systems to equip the new Topro UK to compete at every level with new products in the pipeline to further complement our current ranges.”
Topro’s range of rollators include the new feature-rich indoor rollator Hestia, the indoor/outdoor hard-working Original, the multi-option 5G, the rugged Olympus ATR (All Terrian Rollator), and the attractive and advanced Pegasus carbon rollator.
In addition, there is the Neuro, which uses reverse logic braking to help clients with conditions like Parkinson’s to stay safe and active as long as possible. Lastly, the Forearm Walker2, one of Topro’s best-sellers, is a practical, lightweight, and stable forearm walker designed to provide great upper body support.
Terence added: “Taurus dealers have access to the Taurus range of walkers. With its growing use throughout the NHS and rehab centres, Taurus offers flexibility and stability, helping clients relearn to walk after surgery or other conditions where they may have become unstable or unsteady.
“The significant investment of the owners has meant that Topro competes at the highest standard on the world stage, and it was decided to look for a larger UK market share and a wider profile within the dealership network and the NHS. I was tasked with overhauling the whole UK business, and this is what has happened.”
Discussing overcoming challenges in the current business climate, Terence commented: “There are always challenges in business, and the impact of the cost-of-living crisis, coupled with various supply issues over past years, and of course Brexit and the changes that has created in legislation etc. are felt by all companies.
“We have a team committed to providing added value and an extremely well-regarded product offering working alongside the BHTA; we really are ready for the future.”
Becoming a BHTA member adds credibility to Topro.
Terence said: “I have been involved with the BHTA for decades and value its purposes, input, and advice.
“At Topro UK, I recognise that in order to be credible we need to connect with other manufacturers and dealers and gain depth of understanding of new and existing legislation and how this affects our world.
“We will be involved and a proactive part of BHTA. I look forward to integrating, meeting, and renewing friendships over the coming months.”
Topro will be attending several large exhibitions and conferences in 2024, including Naidex, the British Orthopaedic Conference, and the OT show.
Beyond this, Topro will be building on its reputation on the following five pillars, based on Terence’s knowledge of what is important to dealerships after 24 years as a mobility dealer:
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
With funding in the NHS and hospital discharges creating pressure on health and care services on a daily basis, it is possible to find equipment solutions yourself with help from British Healthcare Trades Association (BHTA) members.
This guidance article is designed to advise consumers about the options available when self-funding (paying for equipment yourself) that can help you or a family member return home quicker and maintain an independent life.
Some independent living products are less expensive than you think and can make all the difference between a longer stay in hospital or a quicker discharge. Accepting using a product that improves your independence can also prevent the need to go to a hospital in the first place.
Member companies have skilled and trained staff across the UK, who are already working closely with the NHS and other healthcare professionals and are uniquely placed to help.
Take the first steps by talking to your local BHTA retailer and find out about the products that can assist you to be independent and mobile.
We have put products you might need into room settings to help guide you through the types of things you might want to consider to help you around your home. There are many products that are affordable to make things easier for you.
If you have arthritis or have had a stroke, there is shaped handle cutlery that gives you a better grip to help you eat. They are easy to take with you when eating out, so you can enjoy your meals without having to ask for assistance to have food cut up. If you prefer your own cutlery, foam grips can easily slip on to give you a better grip.
Cups with lids and two handles, plates with raised edges, together with non-slip mats can help you eat. Other useful items to consider are openers for jars and tins, cleaning and cooking equipment, a wheeled trolley, or a one-handed tray, which will enable you to move food from the kitchen to the table.
That designer sofa that you bought years ago can suddenly be too low if you’re struggling to sit down or stand back up. You can choose block raisers, making it easier to get on and off, but if this is a struggle you can choose a high-backed chair that can be tailored to your height.
If you need assistance all the way to standing, a gentle riser recliner chair with motors will lift you to a standing position at the touch of a button. Relaxing is the opposite flick of the controls. With a wide range of fabric, you can choose a chair to match close to your existing furniture.
As we get older, it’s not always easy to bend the knees to sit on the toilet, so there are many choices you can consider to improve the situation. A four-inch raised toilet seat on top of your existing toilet can help you to sit down without the help of a carer.
If you’re a bit unsteady and have balance issues, a toilet frame with seat can help you to get up and down easier. These can sometimes save having a commode in other rooms, such as the bedroom, but the choice is available to meet the different needs of everyone. Some commodes can have a dual function as a shower chair, giving the additional benefit of two ways of independent living.
Having a bath sometimes becomes more difficult when you are unable to lift yourself in and out and lift your legs over the side. Portable bath lifts can offer a solution. The bath lift sits in the bottom of your existing bath, and, once you have side transferred onto the seat, the battery-powered motor lowers you gently into the water to enable you to relax and wash. The advantage of a bath lift is that some are removable for other bath users in the home and can travel with you in the car if going away on holiday.
Another useful washing aid is a non-slip bathmat, designed to make bathing safe and create a secure environment.
If a bath is no longer an option, some BHTA members will be able to offer level access showers or a wet room, but these require specialist advice and assessments.
Handrails and bannisters down the side may just be the help you need to navigate your stairs, but when getting to your bedroom becomes too difficult you still have choices.
Stairlifts or through-floor lifts allow you to stay in your own home longer. It may seem like an expensive option, but compared to the cost of moving house or into a care home, this could be a better option to consider.
BHTA members have the knowledge and skills to advise you what your best solution is. They can help guide you through any grants that may be available.
Specialist profiling beds, rails, and pillows can make a difference to a great night’s sleep. If you have to spend more time in bed, profiling beds offer you multi-positioning allowing you to sit up, lie down, and help to redistribute pressure by the ease of changing position. There are plenty of choices you can make inside your home to make life easier and are all available through your local BHTA retailers and suppliers.
Sometimes you can manage to move around the home but going further afield can be another challenge. The next section demonstrates some of the choices you may wish to consider.
Walking can become more difficult and reduce the range you can travel in your local community or further afield. If you need a small amount of walking assistance, a rollator shopping trolley can offer you support when walking, and some have seats to allow you to rest when you need to.
Mobility scooters open up further choices depending on your aims, and a BHTA retailer will be able to advise you. A lightweight transportable scooter can be dismantled and put into the boot of your car for visits to other places and to take on holiday. These will offer a reduced battery range, as their size is smaller to make them easier to lift.
A mid-range scooter for use on the pavement offers bigger batteries, longer range, and better kerb climbing with larger wheels. These are ideal for getting to your local shops.
If you have been a car driver, the loss of a car may mean that you want to consider a mobility scooter for use in the road, allowing you to go further. These can go up to 8mph and may offer you the range to continue your adventures and go that bit further.
Help and advice is free from all BHTA member companies, all of which sign up to our Code of Practice, allowing you to buy with confidence.
Terry Lifts has recently become a member of the British Healthcare Trades Association (BHTA).
For more than 50 years Terry Lifts has designed and manufactured lifts in Cheshire. It now supplies lifts globally. Each lift has been developed to enable users and their loved ones to overcome barriers, revolutionise their quality of life, allow them to remain in the family home, and to restore some independence.
BHTA recently caught up with Steve Hill, National Sales Manager at Terry Lifts, to discover more about the firm, how being a BHTA member can help better regulate compliance in the lifts sector, and the importance of networking with peers.
Steve’s journey into the lift industry was a “happy accident”. Originally, Steve wanted to be an electronics design engineer but started exploring more interesting career paths after finishing college. Steve soon spotted a trainee draftsman job at Terry Lifts.
“I excelled in technical drawing at school and thought my dad would be impressed as he had followed a similar path when he was young, and so I gave it a try,” recalls Steve.
“Later in my career, I was attracted to field sales. I relished the opportunity to design and survey sites and loved the idea of meeting customers and helping people to get the correct solution. I could also apply my skills as a draftsman to produce drawings for the builders. That brought me to a position of being a manager, and then on to my current role as national sales manager.”
Terry Lifts’ product range includes through-floor homelifts; platform lifts; step lifts; and its award-winning temporary access solution, the portable access platform lift. It offers a comprehensive and complete service, which includes surveying, preparatory works, installation, and ongoing maintenance.
“Our offices and factory are based on a trading estate in Knutsford,” Steve explains. “Here we have our fabrication shop, powder coating facility, a purpose-built training academy and a fully equipped showroom that is open to both trade and the public.”
As the firm supplies both domestic and public access markets, it has a broad customer base. These include private individuals, occupational therapists, local authority procurement, adaptation and housing service teams, trade agents, and export partners.
Steve adds: “Our best-selling product aimed at the domestic market is our Harmony home lift which can be partially or fully enclosed (Harmony FE). The launch of the Harmony was an industry-first. Today, both are available in a range of sizes from compact to longer and wider and can be customised.”
One of the many reasons a firm may decide to become a BHTA member is to become part of a larger, collective voice to help drive positive change within a sector.
This is one of the reasons that Terry Lifts joined the association.
Steve explains:“We believe our greatest challenge is unfair trading. There are discrepancies within the lift industry regarding standards and certification, and this means we are not operating on a level playing field.
“With its respected Code of Practice, we instantly recognised that BHTA can support us in driving positive change. We wish to look at how we can better regulate compliance and the section meetings will help us achieve this, providing a safe space for debate and lobbying which can be used to influence decision-making.”
Terry Lifts had previously been a BHTA member, but this lapsed as management changed. However, the lifts manufacturer has recently evolved under the stewardship of Managing Director Dave Allen, who appreciates the benefits and opportunities of being a BHTA member.
Now, Terry Lifts is excited to support the BHTA’s current offering while sharing its expertise and experience within the organisation and its peer group.
“Our customers are also reassured by our BHTA status,” adds Steve. “It gives confidence. They can trust that we are verified and abide by the BHTA Code of Practice. This is invaluable because as we know the Code of Practice is approved by the Trading Standards Institute.”
Terry Lifts’ plans for the future involve several developments for the domestic market. These range from the development of a completely new lift to a compact version of an existing lift and improving the features and design of another current lift.
“We have incredibly robust R&D processes which involve all departments and external advisors,” Steve emphasises. “Currently, we are on track for a launch by the end of the year.”
The lift supplier will also be attending a few more events and exhibitions in 2023, which include Foundations Liverpool, Kidz to Adultz North, the OT Show, and Interlift.
Steve and a colleague will be attending their first BHTA Stairlifts & Access Section Meeting on 11 October too.
“We are very happy to be adding the BHTA section meeting to our event calendar,” says Steve. We value all networking and relish this opportunity to engage with our peer group.
“We’re hopeful that it will be both interesting and rewarding. Beyond this, we look forward to the BHTA 2024 event calendar and making the most of the member opportunities.”
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
Ambucare recently became a British Healthcare Trades Association (BHTA) member and specialises in servicing, repairing, and supplying new equipment to nursing and care homes.
BHTA recently caught up with Lee Thorneycroft, Director and Owner of Ambucare, to find out more about the company, its upcoming product launch that securely attaches pressure care mattress pumps to profiling beds, and why the BHTA logo delivers automatic trust to customers.
BHTA: Can you tell us a bit about yourself?
Lee: “As a mechanical engineer, I have worked in the healthcare sector as a service engineer for 20 years. I did have a break for two years between times, as I worked for JCB Uttoxeter, but soon realised my future laid in healthcare as I knew I was actually making a difference to people’s lives.
“Having left JCB I joined Ambucare as a service engineer (my way back to doing the job I really loved). Two years in, I was offered the opportunity to buy Ambucare, which I took to the present day.”
BHTA: What is Ambucare, and what is the company’s ethos?
Lee: “Since taking over at Ambucare, we now have a healthy nursing/care home client base. Ambucare specialises in L.O.L.E.R testing of all lifting equipment in nursing/care homes across the UK.
“Ambucare not only services and repairs equipment but also supplies new equipment. We carry out bed and mattress audits also. We work on the theory that if a nursing home requires anything, Ambucare will supply or repair it.
“Our company motto is: Removing Barriers, Enhancing Lives.
“Our main ethos as a company is, and always will be, customer care. Our customers are our priority, and they will always come first because without our customers, we have no business.
“Transparency and honesty also play a big role within our company values; we always focus on this whilst dealing with our clients, as we always treat them with the compassion and respect that we would hope to be treated by others.”
BHTA: Is Ambucare launching any new products?
Lee: “Ambucare is just about to launch a new product called Securapump to securely attach pressure care mattress pumps to profiling beds in nursing/care homes and across the community, addressing issues such as infection control, health and safety issues, and expensive pump repair bills but more importantly bring huge benefits to the comfort of the end-user in the bed.”
BHTA: Are there any challenges your company is currently facing?
Lee: “As with many other companies I imagine, we are finding the current climate with price rises very challenging. We, as a company, are always having to work hard to avoid passing these price rises onto our customers, soaking up these price rises wherever possible.
“Also, since the UK left the European Union, we are finding that our suppliers are having difficulties with importing equipment/spare parts, resulting in our lead times to our customers being extended. This in itself soaks up our employees’ time, as they are having to communicate with our customers more than normal to update them about any delays.
“Fortunately, everyone is fully aware of the situation and they are very understanding, but it is time we could be spending elsewhere within the company. Very frustrating, but I feel there is nothing else we can do going forward until the economy slows down.”
BHTA: What are the benefits of being a BHTA member?
Lee: “We know that being a member of BHTA brings huge benefits to our company. Firstly, being able to add the BHTA logos to our social media and marketing products brings automatic trust that we are complying with what is required to being a member. For us, as a company, to have the knowledge that both ourselves and our clients have back up in the unfortunate event of any disputes arising is important.
“It is also satisfying to know that if in the future we do bring products to market ourselves that we have professional experts that will advise on overcoming problems and barriers that we would normally struggle to find.”
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.
Bespoke Stairlifts, a Yorkshire-based designer and manufacturer of a range of stairlifts, recently became a British Healthcare Trades Association (BHTA) member.
BHTA caught up with Joanne Kennedy, Commercial Director at Bespoke Stairlifts, to discover more about two of its more recent stairlift launches, how it is coping with growing customer demand, and why joining the association was a priority for the firm.
BHTA: Please can you provide some background on yourself and how you started at Bespoke Stairlifts?
Joanne: “I worked at Acorn Stairlifts for a good number of years and always kept myself involved with the mobility sector. I was introduced by another former director of Acorn Stairlifts to the owners of Bespoke Stairlifts, and it grew from there.
“I started at Bespoke Stairlifts in March 2023, with a varied career including stockbroking, banking, online sales, branding, marketing, product development, boiling water taps, and linguistics. So pretty varied!
“I really liked what Bespoke Stairlifts was trying to achieve within the company and was blown away by its commitment to not only its products but also colleagues within the business.
“Bespoke Stairlifts has introduced a Management Training programme and will be committing to Investors in People later in 2023. The message around the business resonates around providing quality products and unrivalled customer service.
“I’m proud to be part of the Bespoke Stairlifts ‘journey’ over the coming years.”
BHTA: What is Bespoke Stairlifts?
Joanne: “Bespoke Stairlifts was started just over 20 years ago and in recent times has developed two excellent, aesthetically designed, and reliable stairlifts: the Synergy (straight stairlift) and Infinity (curved stairlift).
“We not only serve the UK market but export all around the world. Recently, aside from my own role, we have increased our headcount by 20 percent across the different areas of the business to keep up with demand for our products.
“It’s so important to Bespoke Stairlifts that we maintain our great service levels but also review and improve based on customer satisfaction.”
BHTA: Are there any challenges that you’re currently facing as a firm? How can the BHTA support you with these issues?
Joanne: “Brexit (as all our fellow manufacturers are experiencing), as the lack of knowledge and access across the UK for good sound advice is lacking. This is something which BHTA is looking to support through local Chambers of Commerce and UK Government. We, at Bespoke Stairlifts, welcome this input and support.”
BHTA: What is Bespoke Stairlifts’ plans for the future?
Joanne: “Our plan for the future is to increase volumes whilst improving the customer journey. Our customers love our products – which proves we are on the right track – and we want to extend the support we give them as dealers and traders.”
BHTA: Why did you decide to become a BHTA member?
Joanne: “This was one of my priority tasks when I joined Bespoke Stairlifts.
“It’s important as a manufacturer that we have access to not only changes in legislation but also a view of the political agenda, which shapes the lives and roles of all companies within our industry. The support available is accessible and relevant, and it’s good to know that it’s there when required. It also helps filter out the important issues stairlift manufacturers need to focus on.”
BHTA: What upcoming BHTA events are you looking forward to or planning to attend?
Joanne: “Section meetings, webinars when relevant topics arise, and the Golf Day. The Golf Day will not be attended by myself, but golf is a popular and important sport across our Bespoke Stairlifts colleagues.”
To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page).