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Trusted Advisor: Advising and Referring for Independence at Home – Level 1

The purpose of this course is to give confidence to customer service staff to provide advice and referral options for basic daily living aids, understand common conditions and have knowledge of health and social care services.

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The range of equipment includes:

  • Kitchen aids
  • Dressing aids
  • Molbility aids
  • Basic telecare

Course Length

One day. All learners must attend the full day to complete the course.


There are no specific requirements; however all DLF courses require a basic level of English language. Attendees will be expected to complete some pre-course work which will need to be submitted 72 hours before the start of the course. You will have access to this after you have registered on the course.


Every learner will be tested against the learning outcomes, this is completed through a variety of classroom assessments. Once passed, all learners will receive a certificate accredited by the OCN London at Level One.

Course Programme

The course aims to include a lot of practical elements, therefore the learners must dress in comfortable clothing.

Further details

For more details on what is included in the course, please contact or call 0207 289 6111.

Published: 10th March 2020

Source: Disabled Living Foundation Training

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