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London Underground

Currently only 78 out of 270 Tube stations have some degree of step-free access. Manual boarding ramps at certain stations and interchanges provide additional step free access (see below). Some improvements are planned for the next five years but there’s still a long way to go before the Underground system is fully accessible, so we have to keep up the pressure. Transport for All is campaigning for improvements in this situation with the help of its members (click here if you’d like to find out how to become a member for free).

Tube Map

Out of the 70 step-free stations, only around half are step-free from the platform on to the train. The step-free access may be from a raised platform section, level with the floor of the train, or via a manual boarding ramp – see below for a list of Tube stations with manual boarding ramps. On the TfL Tube Map, stations marked with a white wheelchair symbol are step-free to platform, but may have a gap or step to the train. Stations marked with a blue wheelchair symbol are step-free from street right onto the train.

TfL have also released a new Tube map showing routes you can take to avoid areas with large stretches of tunnels. It’s particularly useful for people with claustrophobia or anxiety: click here to download it.

Step-free Stations

Here are two lists of step-free Tube stations, with the blue and white wheelchair symbols. The first list shows stations grouped by Tube line, the second list shows stations in alphabetical order. Some stations are step-free only on certain lines, for example at Paddington Station there is step-free access to the Circle and Metropolitan lines, but not to the Bakerloo line.

List of Accessible Stations by Line:

List of Accessible Overground Stations

Plannng Ahead

We believe the key to accessible tube travel is to plan ahead. Transport for London produce a good range of accessible maps in various formats.

Many ‘accessible’ stations have a step onto the train which may be as high as 300mm (12 inches). You should check whether you can manage this before you travel. You may find the station has manual boarding ramps to bridge the gap (see below for the list of stations with manual boarding ramps).

Download the Step-free Tube guide which shows the height and width of the steps and gaps at accessible stations. The map also shows the stations (like Stockwell and Mile End) where although the station is not step-free to street, passengers can change between lines with no steps. You’ll also notice that a number of stations (including Liverpool Street, Euston Square and Borough) are step-free in one direction but not the other! TfL also produce an Avoiding Stairs Tube guide.

Take care when you’re travelling from a station with a platform which is level with the train floor along its whole length. If you plan to get off the train at a station with a short raised platform area, you must be sure to get in the right carriage at the start of your journey. There are normally blue stickers on the outside of the train telling you which carriage to board in order to get off at the right spot at your destination.

A number of stations have audible descriptions available from Describe Online. An Audio version of the tube map can be obtained from TfL’s Customer Service Centre – Tel: 0343 222 1234.

We can help you plan your journey. Contact us on 020 7737 2339 for detailed information about the size of the gaps between the platform and the train or for the number of steps at a station.

You can plan an accessible journey yourself online using TfL’s journey planner tool, which can be found on TfL’s website. Select your start and finish locations and then click advanced options. This will let you select the modes of transport you prefer to use, or enter access requirements.

Top tips

All trains have priority seating, clearly marked next to the doors. These are for disabled people, pregnant women, older people and those travelling with children. Customers are expected to vacate these seats if they see someone who requires a seat. If no one offers, feel free to ask.

District, Circle, Jubilee, Victoria and Northern lines have multi-purpose areas suitable for wheelchairs, luggage and pushchairs.

All trains should have automatic voice announcements. These announce the next and current stations and the destination of the train. Service disruption will be broadcast by the driver using the public address system.

If a lift is broken when you arrive at a step-free station, ask a member of staff to help you re-plan your journey. If there is a single accessible bus journey to the next step-free station, or your destination, then this is the route you will be advised to take. If there is not, London Underground is obliged to order you a taxi at their expense, to your destination or another step-free station from where you can continue your journey. This also applies when the line is closed and the rail replacement bus service is not accessible or does not stop at an alternative accessible station.

Mobility scooters are permitted on the Underground.

Many Underground stations have Help points on the platforms. In an emergency you can contact the station control room, or failing that, the police. Many of them also have buttons to press for passenger information, and induction loops.

Almost all Underground Stations with car parks have some accessible spaces, free to use for Blue Badge holders. Check before you travel by calling us: 020 7737 2339.

The District, Jubilee, Northern, Piccadilly, Victoria, Metropolitan and new Circle and Hammersmith and City line trains have visual information displays inside the train. These show the next and current stations and the destination of the train.


You will need a Radar key to unlock accessible toilets at Underground stations. The keys cost £4. Call Disability Rights UK on 020 7250 8191 or order online. You can maybe find it on Amazon at a cheaper price. Not all Underground stations have accessible toilets and those that do may have them outside the ticket barriers.

Download TfL’s Toilet facilities Tube map or view a full list of tube stations with toilets.

Published: 7th February 2020

Source: Transport for all

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