{"id":34830,"date":"2021-08-23T11:33:27","date_gmt":"2021-08-23T10:33:27","guid":{"rendered":"https:\/\/www.bhta.com\/?page_id=34830"},"modified":"2022-04-29T03:17:05","modified_gmt":"2022-04-29T02:17:05","slug":"making-a-complaint-about-a-bhta-member","status":"publish","type":"page","link":"https:\/\/www.bhta.com\/making-a-complaint-about-a-bhta-member\/","title":{"rendered":"Making a complaint about a BHTA member"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light has-custom-content-position is-position-center-left\" style=\"min-height:557px\"><span aria-hidden=\"true\" class=\"has-background-dim-20 wp-block-cover__gradient-background has-background-dim\"><\/span><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"666\" class=\"wp-block-cover__image-background wp-image-34831\" alt=\"\" src=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/Woman-in-Red-Sweater-Wearing-Black-Framed-Eyeglasses-Sitting-on-Wheelchair-with-friend.jpg\" style=\"object-position:51% 51%\" data-object-fit=\"cover\" data-object-position=\"51% 51%\" srcset=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/Woman-in-Red-Sweater-Wearing-Black-Framed-Eyeglasses-Sitting-on-Wheelchair-with-friend.jpg 1000w, https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/Woman-in-Red-Sweater-Wearing-Black-Framed-Eyeglasses-Sitting-on-Wheelchair-with-friend-300x200.jpg 300w, https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/Woman-in-Red-Sweater-Wearing-Black-Framed-Eyeglasses-Sitting-on-Wheelchair-with-friend-768x511.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#273375\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"has-white-color has-text-color has-background wp-block-heading\" style=\"background-color:#273375;font-size:25px\">Follow our simple five-step guide to raising a complaint about a BHTA member<\/h3>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center has-text-color wp-block-heading\" style=\"color:#273375;font-size:25px\">We know how distressing it can be when a dispute arises between you and a company. In the rare event that a dispute does occur with a Code-accredited member of the BHTA, we are able to assist you in reaching an amicable outcome.<\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Our 400+ members commit to our Code of Practice, requiring these companies to uphold values and practices above and beyond their legal obligations.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">There are five steps that you must follow to raise a complaint against a BHTA member:<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs uagb-block-c4301fbe uagb-tabs__wrap uagb-tabs__vstyle6-desktop uagb-tabs__vstyle6-tablet uagb-tabs__vstyle6-mobile\" data-tab-active=\"0\"><ul class=\"uagb-tabs__panel uagb-tabs__align-left\"><li class=\"uagb-tab uagb-tabs__active\"><a href=\"#uagb-tabs__tab0\" class=\"uagb-tabs-list uagb-tabs__icon-position-right\" data-tab=\"0\"><span>Step 1<\/span><span class=\"uagb-tabs__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><\/a><\/li><li class=\"uagb-tab \"><a href=\"#uagb-tabs__tab1\" class=\"uagb-tabs-list uagb-tabs__icon-position-right\" data-tab=\"1\"><span>Step 2<\/span><span class=\"uagb-tabs__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><\/a><\/li><li class=\"uagb-tab \"><a href=\"#uagb-tabs__tab2\" class=\"uagb-tabs-list uagb-tabs__icon-position-right\" data-tab=\"2\"><span>Step 3<\/span><span class=\"uagb-tabs__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><\/a><\/li><li class=\"uagb-tab \"><a href=\"#uagb-tabs__tab3\" class=\"uagb-tabs-list uagb-tabs__icon-position-right\" data-tab=\"3\"><span>Step 4<\/span><span class=\"uagb-tabs__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><\/a><\/li><li class=\"uagb-tab \"><a href=\"#uagb-tabs__tab4\" class=\"uagb-tabs-list uagb-tabs__icon-position-right\" data-tab=\"4\"><span>Step 5<\/span><span class=\"uagb-tabs__icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><\/a><\/li><\/ul><div class=\"uagb-tabs__body-wrap\">\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-tabs__inner-tab uagb-inner-tab-0\"><div class=\"uagb-blocks__a65c3561 uagb-tabs__body\" aria-labelledby=\"uagb-tabs__tab0\">\n<p><strong>Step 1: Give the company a chance to put things right<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Before we can start any investigation, you must give the business an opportunity to resolve your complaint first.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Raise your complaint directly with the company to explain why you are dissatisfied with the product or service they provided and to give the company an opportunity to put things right.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In these instances, we would encourage you to:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u2022  Contact the company you purchased the product or service from as soon as possible, and ask about their complaints procedure<br>\u2022  Keep a note of when you rang and who you spoke to<br>\u2022  If writing, keep a copy of your letter(s) and their replies<br>\u2022  Attempt to resolve the issue through the company&#8217;s complaints procedure<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If, after 12 weeks at most, your complaint has not been resolved to your satisfaction, you should proceed to step 2.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-tabs__inner-tab uagb-inner-tab-1\"><div class=\"uagb-blocks__f51fb799 uagb-tabs__body\" aria-labelledby=\"uagb-tabs__tab1\">\n<p><strong>Step 2: Make sure the business is a BHTA member<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verify that the business you have a dispute with is signed up to our Code of Practice &#8211; <a href=\"https:\/\/www.bhta.com\/member-search\/\" data-type=\"page\" data-id=\"21953\" target=\"_blank\" rel=\"noreferrer noopener\">Use our member directory to verify if a company is a member<\/a>.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If the company is not a member of the BHTA, we will be unable to assist.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the event the company is not a BHTA member, Citizens Advice may be able to assist &#8211; <a rel=\"noreferrer noopener\" href=\"http:\/\/www.adviceguide.org.uk\" data-type=\"URL\" data-id=\"www.adviceguide.org.uk\" target=\"_blank\">Visit its website for more information<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-tabs__inner-tab uagb-inner-tab-2\"><div class=\"uagb-blocks__9cb71987 uagb-tabs__body\" aria-labelledby=\"uagb-tabs__tab2\">\n<p><strong>Step 3: Check that your complaint falls within our remit<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the event you are unhappy with the response from the business, or you have not received one, you should check to ensure that your complaint is within our remit to investigate.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Specifically, ensure your complaint:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u2022  Has gone through the company\u2019s complaints process and reached stalemate <br>\u2022  Is against a company that is a Code member of the BHTA<br>\u2022  Is not currently, nor has been, dealt with by a court, an alternative dispute resolution provider, or similar body<br>\u2022  Does not relate to a point in time prior to the company becoming a Code member of the BHTA<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your complaint meets the above criteria, proceed to step 4.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-tabs__inner-tab uagb-inner-tab-3\"><div class=\"uagb-blocks__eba0814a uagb-tabs__body\" aria-labelledby=\"uagb-tabs__tab3\">\n<p><strong>Step 4: Get in contact with our Complaints team<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your complaint is eligible and unresolved, contact the BHTA by email or post to take the matter further.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In order to investigate your complaint, you <span style=\"text-decoration: underline;\">must<\/span> write, rather than ring*. Gather copies of all emails, paperwork, letters, records of telephone calls etc. as part of your case.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>*<em>You can always call our expert team if you require advice or guidance, however, we cannot initiate a formal investigation until we receive your complaint in writing.<\/em><\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-18 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#edf3f5\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-8 wp-block-columns-is-layout-flex\" style=\"background-color:#edf3f5\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<h2 class=\"has-text-align-center wp-block-heading\" style=\"font-size:18px\"><strong> Email<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/email-@-icon.png\" alt=\"\" class=\"wp-image-34854\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/email-@-icon.png 300w, https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/email-@-icon-150x150.png 150w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Email <a href=\"mailto:complaints@bhta.com\">complaints@bhta.com<\/a> to raise a complaint about a BHTA member<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#edf3f5\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-15 wp-block-columns-is-layout-flex\" style=\"background-color:#edf3f5\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<h2 class=\"has-text-align-center wp-block-heading\" style=\"font-size:18px\"><strong>Post<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/post-letter-BHTA-icon.png\" alt=\"\" class=\"wp-image-34855\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/post-letter-BHTA-icon.png 300w, https:\/\/www.bhta.com\/wp-content\/uploads\/2021\/08\/post-letter-BHTA-icon-150x150.png 150w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Send a letter to BHTA Office, 404 Tower Bridge Business Centre, 46-48 East Smithfield, London, E1W 1AW<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-tabs__inner-tab uagb-inner-tab-4\"><div class=\"uagb-blocks__a1f82401 uagb-tabs__body\" aria-labelledby=\"uagb-tabs__tab4\">\n<p><strong>Step 5: Reach an agreement or pursue other options<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>After you have formally submitted your written complaint to us, we will launch our investigation &#8211; <a href=\"https:\/\/www.bhta.com\/how-we-handle-consumer-complaints\/\" data-type=\"page\" data-id=\"34872\">Learn more about our process for handling complaints<\/a>.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In particular, we will:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u2022  Send you a copy of our <a href=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2020\/09\/BHTA-Code-of-Practice-1-January-2018.pdf\" data-type=\"URL\" data-id=\"https:\/\/www.bhta.com\/wp-content\/uploads\/2020\/09\/BHTA-Code-of-Practice-1-January-2018.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Code of Practice<\/a><br>\u2022  Request to see all of your documentation<br>\u2022  Ask the company to report within seven working days, giving as much evidence as possible<br>\u2022  Look for evidence of any breaches of our Code of Practice<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><br>Importantly, you will not be charged at any stage of the process \u2013 this is free for all consumers.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Once we have obtained all the facts, we will attempt to settle the dispute by advising an agreement between you and the company within 90 days.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you are not satisfied with our proposed agreement, you have two options available to take the complaint further:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u2022  We can refer the case to an Independent Arbitrator<br>\u2022  You can take up your own independent court action<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Where referral to the Independent Arbitrator is chosen, we will pass all the evidence gathered, including copies of all correspondence between the parties and BHTA, to the Independent Arbitrator within five working days.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>At this point, both you and the company may make direct representation of further evidence to the Arbitrator.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>Important to note: You do not have to accept the decision of the Independent Arbitrator, and still have the route of court proceedings available. However, if the Independent Arbitrator finds against the company, the decision is binding on them<\/em>.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#273375\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Useful advice and guidance on buying<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-22 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"has-text-align-center has-white-color has-text-color\">Disputes that arise when buying healthcare and assistive technology equipment and services can be difficult, time-consuming and stressful. To help avoid disputes occurring, we have a wide range of helpful consumer advice and guidance to help you.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-26 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"has-text-align-center has-white-background-color has-background\"><strong><a href=\"https:\/\/www.bhta.com\/helpful-guidance-for-consumers\/\" data-type=\"page\" data-id=\"35197\">Check out our useful buying guides<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-28 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#1793d1\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Going the extra mile for you<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">It is our mission to improve the standards of the industry and give you confidence and invaluable peace of mind, when you need it most.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-45 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-33 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"has-text-align-center has-white-background-color has-background\"><strong><a href=\"https:\/\/www.bhta.com\/how-we-handle-consumer-complaints\/\" data-type=\"page\" data-id=\"34872\"> <strong>How we handle complaints<\/strong> <\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-38 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"has-text-align-center has-white-background-color has-background\"><a href=\"https:\/\/www.bhta.com\/bhtacouncil\/\"><strong> <\/strong><\/a><a href=\"https:\/\/www.bhta.com\/bhta_members\/\" data-type=\"page\"><strong><strong>Find a BHTA<\/strong><\/strong> <strong><strong>member<\/strong> <\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-43 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"has-text-align-center has-white-background-color has-background\"><strong><a href=\"https:\/\/www.bhta.com\/bhtacouncil\/\"><\/a><\/strong><a href=\"https:\/\/www.bhta.com\/consumers-and-the-bhta-faq\/\" data-type=\"page\" data-id=\"34889\"><strong><strong><strong>Consumer<\/strong><\/strong><\/strong> <strong><strong><strong>FAQ<\/strong> <\/strong><\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We know how distressing it can be when a dispute arises between you and a company. In the rare event<\/p>\n","protected":false},"author":449,"featured_media":36950,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","ub_ctt_via":"","_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"featured_image_src":"https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3.jpg","uagb_featured_image_src":{"full":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3.jpg",1920,475,false],"thumbnail":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3-150x150.jpg",150,150,true],"medium":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3-300x74.jpg",300,74,true],"medium_large":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3-768x190.jpg",768,190,true],"large":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3-1024x253.jpg",1024,253,true],"1536x1536":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3-1536x380.jpg",1536,380,true],"2048x2048":["https:\/\/www.bhta.com\/wp-content\/uploads\/2022\/04\/Abstract-header-3.jpg",1920,475,false]},"uagb_author_info":{"display_name":"Samantha Lewis","author_link":"https:\/\/www.bhta.com\/author\/samlewis\/"},"uagb_comment_info":0,"uagb_excerpt":"We know how distressing it can be when a dispute arises between you and a company. In the rare event","_links":{"self":[{"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/pages\/34830"}],"collection":[{"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/users\/449"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/comments?post=34830"}],"version-history":[{"count":52,"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/pages\/34830\/revisions"}],"predecessor-version":[{"id":38080,"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/pages\/34830\/revisions\/38080"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/media\/36950"}],"wp:attachment":[{"href":"https:\/\/www.bhta.com\/wp-json\/wp\/v2\/media?parent=34830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}