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BHTA Retailers Day

Date: 6 February 2024
Time: 9:15am – 3:30pm

Regional Driving Assessment centre
Meriden Road, Hampton in Arden B92 0LT

Event contacts:
Kelly Edworthy
Membership Engagement Manager
Kathryn Vaughan
Membership Engagement Manager

A day designed for mobility and independent living retailers packed with useful information and practical guidance. 


10-steps to retail success workshop – Clare Bailey, The Retail Champion

How well do you know your customers? How accessible is your business? – Jade Wallace, Co-Founder, Disability Expo and Mike Glyn, Consultant, MG Retail Consulting

BHTA and the Wheelchair Alliance – Andrew Stevenson, BHTA President and Wheelchair Alliance Board Member

Powered Wheelchair and Mobility Scooter Retailer Training Scheme – Driving Mobility

Launch of the BHTA Trusted Assessor Training Programme – Clare Barber and Janet Seward – TACT 

Mobility Scooter Storage and DFGs – Rachel Russell, Foundations UK

What do you need to know about the updated BHTA Code of Practice? – Bill Lee, Head of Policy and Compliance at BHTA

BHTA Member Product Display

Places are limited, please register at your earliest convenience to secure your space.

Download the programme here:

Learn more about the speakers here

Clare Bailey

The Retail Champion  

Clare is one of the most well-known and respected retail consultants in the UK and is regularly called upon by BBC News and trade press to comment as a retail expert. Her book, ’10 Steps to Retail Success’, was written to enable independent retailers to become scalable, saleable businesses. 

Jade Wallace 

Co-founder, Disability Expo 

Jade has worked within the disability sector for 14 years and has been dubbed a “product guru” by many health professionals & business clients. This is shown through her extensive industry knowledge when it comes to product & service advisory and creating solutions that are both affordable and suitable to a person’s individual needs. Jade is passionate about promoting inclusion and advocates for delivering a personalised approach to care, advice and equipment provision.  

Mike Glynn 

Consultant, MG Retail Consulting 

Mike has worked in retail for the bulk of his career, cutting his teeth in the world of DIY and Fashion. He came to Healthcare late but has spent the last twelve years as a Retail Consultant and Coach working with retailers and manufacturers. Regarding service systems and operations in retail, Mike draws upon his experience to find cost-effective solutions to everyday problems experienced in running a small business.

Andrew Stevenson 

BHTA President 

Experienced Director with a demonstrated history of working in the medical device industry within the UK and International Markets. Strong professional skilled in Marketing Management, Negotiation, Business Planning, Sales, and Medical Devices. Extensive network at major stakeholder levels across multiple sectors. Consulting across both Public Sector and Private/Self Pay channels, with a small healthcare consulting company, and a number of other non executive Board positions. 

Rebecca Houlden 

Assessment Manager, Driving Mobility 

Rebecca Houlden is a qualified Occupational Therapist (OT), who has worked for Driving Mobility accredited centres since 2017. Her involvement with RDAC began in 2016 where she attended a 12-week clinical placement and following this she was fortunate to be offered a specialist OT role. Over the years Rebecca has conducted adult and paediatric assessments, supported and coached new staff and students, and presented to professionals, universities and large exhibitions. In 2023 she was promoted to Assessment Manager and as part of her role is responsible for the development of the powered wheelchair and mobility scooter (PWMS) service within RDAC. 

Janet Seward 

Partnerships Manager, TACT 

Janet Seward is Fellow of the Chartered Institute of Marketing with a long career that began in brand marketing to consumers. She has worked in senior commercial roles in the independent living sector since 2001 including in a number of manufacturing, retailing and third sector organisations. She was head of DLF for several years during which time she led a transformation of its information, advice and training programmes for older and disabled people.  

Clare Barber 

Founder, TACT 

Clare has been working in the health and social care sector for over 22 years having specialised for several years in accessible home environments. She is acknowledged as a leader in the development of the Trusted Assessor concept running accredited training programmes UK-wide. Clare devised the two national qualifications for Trusted Assessors at Level Three and Level Four. 

You can also read her recent guidance on implementing trusted assessor schemes on the Foundations website. 

Her team’s work benefits from the strong industry connections gained from our wider work and this current practice informs the team about the evolving needs of assessors and practitioners which in turn informs the development of future resources and training programmes offered UK-wide. 

Dr Rachel Russell 

Senior Regional Advisor, Foundations 

Dr Rachel Russell is an occupational therapist with over two decades of experience in health and social care. She now works for Foundations, the government’s national advisory body for the Disabled Facilities Grants and Home Improvement Agencies. In her role, Rachel leads a team of regional advisors who are dedicated to inspiring positive change in the delivery of home adaptations and improvements. 

Bill Lee 

Head of Policy & Compliance, BHTA 

As BHTA’s Head of Policy & Compliance, Bill brings 25-plus years of policy, advocacy, and operations experience on behalf of vulnerable communities, combined with a decade of for-profit management consulting and retail operations experience.

At BHTA, Bill researches, develops & disseminates policy, strategy, parliamentary and technical work for BHTA and its members, and supports wider stakeholder engagement.