Contact Us On
020 7702 2141

How we support you

You can trust our members to help you live a healthier, more independent life

We understand how important healthcare and assistive technology equipment and services are to you. We also know how distressing it can be when problems arise during the buying or servicing process. It can feel like you have no one to turn to.

This is why it is essential you find companies that you can trust.

Each year, we assist thousands of consumers in finding businesses that they can rely on.

The British Healthcare Trades Association (BHTA) represents over 400+ companies who put their customers’ needs first by committing to our Code of Practice – a comprehensive set of rules and measures developed to give consumers confidence.

Using a BHTA member also ensures you are not alone in the event of a dispute arising.

We are able to step in to help find amicable resolutions when disagreements occur, taking an impartial stance and holding members to account, at no cost to you.

Look for the logo

How can you make sure the company is a member of the BHTA?

Our members proudly display the BHTA logo on their shop fronts, websites, vehicles and advertisements. The logo is a badge of trust, showcasing their dedication to providing exceptional customer service.

Look for the logo to see if a company is a BHTA member, and check our member directory to verify.

BHTA logo transparent

Giving you confidence

When you turn to us, you can rest assured that you will be treated fairly. In particular, you can be confident that:

We never charge

Our complaints conciliation services are always free to you

Learn more about how to raise a complaint to the BHTA

We are impartial

We treat all parties equally and handle all complaints objectively

Learn more about how we handle complaints

We are CTSI audited

We have to meet the stringent restrictions set out in the CTSI’s Consumer Code Approval Scheme (CCAS).

How our Code of Practice protects you

Our Code of Practice was created with your protection in mind. Our members pledge to adhere to the strict rules of conduct set out in our Code, ensuring you buy from businesses that operate to the highest industry standards.

How we can help support you

It is our mission to provide protection and confidence to consumers of healthcare and assistive technology equipment and services.
Discover how we can support you.