This is why it is essential you find companies that you can trust.
Each year, we assist thousands of consumers in finding businesses that they can rely on.
The British Healthcare Trades Association (BHTA) represents over 400+ companies who put their customers’ needs first by committing to our Code of Practice – a comprehensive set of rules and measures developed to give consumers confidence.
Using a BHTA member also ensures you are not alone in the event of a dispute arising.
We are able to step in to help find amicable resolutions when disagreements occur, taking an impartial stance and holding members to account, at no cost to you.
How can you make sure the company is a member of the BHTA?
Our members proudly display the BHTA logo on their shop fronts, websites, vehicles and advertisements. The logo is a badge of trust, showcasing their dedication to providing exceptional customer service.
Look for the logo to see if a company is a BHTA member, and check our member directory to verify.
When you turn to us, you can rest assured that you will be treated fairly. In particular, you can be confident that:
We never charge
Our complaints conciliation services are always free to you
We are impartial
We treat all parties equally and handle all complaints objectively
We are CTSI audited
We have to meet the stringent restrictions set out in the CTSI’s Consumer Code Approval Scheme (CCAS).
Our Code of Practice was created with your protection in mind. Our members pledge to adhere to the strict rules of conduct set out in our Code, ensuring you buy from businesses that operate to the highest industry standards.
It is our mission to provide protection and confidence to consumers of healthcare and assistive technology equipment and services.
Discover how we can support you.