You can trust our members to help you live a healthier, more independent life
We understand how important healthcare and assistive technology equipment and services are to you. We also know how distressing it can be when problems arise during the buying or servicing process. It can feel like you have no one to turn to.
This is why it is essential you find companies that you can trust.
Each year, we assist thousands of consumers in finding businesses that they can rely on.
The British Healthcare Trades Association (BHTA) represents over 400+ companies who put their customers’ needs first by committing to our Code of Practice – a comprehensive set of rules and measures developed to give consumers confidence.
Using a BHTA member also ensures you are not alone in the event of a dispute arising.
We are able to step in to help find amicable resolutions when disagreements occur, taking an impartial stance and holding members to account, at no cost to you.
Look for the logo
How can you make sure the company is a member of the BHTA?
Our members proudly display the BHTA logo on their shop fronts, websites, vehicles and advertisements. The logo is a badge of trust, showcasing their dedication to providing exceptional customer service.
We have to meet the stringent restrictions set out in the CTSI’s Consumer Code Approval Scheme (CCAS).
How our Code of Practice protects you
Our Code of Practice was created with your protection in mind. Our members pledge to adhere to the strict rules of conduct set out in our Code, ensuring you buy from businesses that operate to the highest industry standards.