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Consumers and the BHTA

The BHTA and our members are here to support you when you need us most

When looking for the right product or service to improve your health, independence and quality of life, it is essential that you find a trustworthy, professional company. Discover how the British Healthcare Trades Association (BHTA), and our more than 400 accredited members, go above and beyond to give you invaluable peace of mind and extra consumer protection.

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Discover how buying from accredited BHTA members gives you protection and reassurance


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See our simple five-step complaints process if you feel you have been unfairly treated

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See how we support you to safely find the right healthcare and assistive solutions


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Discover our fair and impartial approach to investigating complaints about members

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Understand how the code our members commit to works to protect you


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See common questions asked by consumers to the BHTA and answers that could help you

Find a BHTA-approved company

If you are looking for a provider of healthcare and assistive technology products and services
that you can trust, then search for a BHTA member.

Helpful consumer guidance and advice

We have a wide range of expert advice and guidance relating to healthcare and assistive technology products and services, created specifically for you.

Latest consumer news from the BHTA

The latest news to keep consumers informed.

BHTA champions the importance of consumer protection and the value of working with its members at Naidex 2021
BHTA champions the importance of consumer protection and the value of working with its members at Naidex 2021

BHTA highlights the value of its Code and working with its members to consumers at Naidex 2021.

BHTA urges members to continue prioritising the safety of employees and customers as restrictions lift
BHTA urges members to continue prioritising the safety of employees and customers as restrictions lift

The BHTA is urging members to continue to prioritise the health and safety as COVID-19 restrictions lift.

BHTA urges older people to go ahead with home adaptations by finding its trusted members
BHTA urges older people to go ahead with home adaptations by finding its trusted members

Press release: The BHTA is encouraging older people go ahead with vital home adaptations by seeking out its members.

Learn more about us

Find out more about us, what we do and the members we represent across the healthcare and assistive technology industry.