Buying from our members gives you protection and peace of mind
When searching for the right healthcare and assistive technology product or service, it is important you find a provider that puts your needs first. By choosing a BHTA company, you can rest assured that you will be treated fairly, and will have somewhere to turn if the worst should happen.
The right healthcare product or service can transform lives, enabling users to regain their mobility, independence, freedom and confidence.
However, it can be difficult to know which company to trust to help you with such an important buying decision.
By choosing to work with an approved BHTA member company, you can be sure to receive expert advice and customer service.
Our members voluntarily commit to abide by our Code of Practice, which is approved by the Chartered Trading Standards Institute.
This means they have to provide a level of service above and beyond that of their legal obligations.
How to tell if a company is a BHTA member?
Whether you are buying a mobility scooter, a riser recliner, or having a stairlift installed, it is always best to confirm that they are a BHTA-accredited company.
To verify if a company is a BHTA member:
• Look for the BHTA logo on their shop window, company vehicle, or website
• Ask to see their BHTA Membership Certificate
• Check our member directory
• Contact us to verify if a company is a member
What to expect from a BHTA member
By choosing to buy from one of our accredited members, you can expect to work with a company that is ethical, trustworthy and has your best interests at heart.
In particular, you can:
Always expect to be treated with respect, compassion and dignity from our members
Always expect our members to be fully compliant with all relevant legislation
Always expect accurate and clear advice, guidance and information from our members, as well as fair comparisons
Always expect to only be recommended and supplied products and services that meet a genuine need
Always expect a full assessment where your ability, well-being, environment, and activities may have an effect on the safe use and suitability of a product
Always expect a high standard of after-sales service from our members and to ensure a prompt and adequate service and repair policy
BHTA consumer guide
Download our helpful consumer guide
to discover how we, and our members,
provide you with consumer protection.
BHTA advice: Eight underhand sales tactics
to watch out for and how to avoid them
Unfortunately, there are unethical companies in the industry that target consumers of healthcare and assistive technology product and services with dishonest sales tactics. The BHTA and its members exist to ensure consumers do not fall prey to these aggressive and misleading practices.
To ensure you are aware of some of the common underhand sales techniques that are used by unethical companies, and how to avoid them, read our helpful article.
More ways we can support you
From useful guidance and advice to information on what to do in the event
a dispute arises between you and a company, we are here to help you and your loved ones.