Kapitex was alerted to the urgent needs of a laryngectomy patient who was on holiday in Turkey when the pandemic started.
The lady became stranded just as the lockdown happened and was unable to travel back to the UK. With only three weeks
supply left of her medication, the panic and realisation set in, that she would run out of products.
As it was in the middle of the pandemic getting anything out of the country was a challenge not to mention the customs
Her normal DAC suppliers were unable to get any products to her and Kapitex were made aware of this. They were able to
send her a large box of supplies FOC to see her through. It was not straight forward though and took many calls to DHL,
customs and the hotel where she was staying to eventually get them to her.
Finally they arrived two weeks later and delivered at 2am in the morning. This lady was over the moon as you can imagine,
at a very stressful time for her. The lady went on to write a very nice piece in the CLAN magazine describing her experience
and thanking Kapitex for their great service.
Kapitex have remained open throughout Covid-19, albeit with a skeleton staff. Their Warehouse staff have worked non-stop
throughout the pandemic to ensure the critical products have been delivered on time to NHSSC. Through the peak of the
pandemic Kapitex has shipped in excess of £1million of critical airway products to NHSSC who were supplying all the trusts
throughout the UK Including the Nightingale Hospitals
Another great story of BHTA members going above and beyond to support customers in a time of need.
Visit their website: https://www.kapitex.com/
Published: 3rd July 2020