BHTA member celebrates double silver success at UK Customer Experience Awards 2026

Last Updated on 23/10/2026 by Sarah Sarsby

BHTA member Savaria UK is celebrating a double award success after securing two silver awards at the UK Customer Experience Awards 2026, held at Wembley Stadium, London, on Wednesday 14 October.

The company received awards in the Best Business Transformation and Best Innovation categories, recognising its work to improve service delivery and customer experience.

The achievements follow a customer service transformation programme introduced in 2025 to improve the speed, efficiency, and quality of support across its customer service operations.

Through improved processes, proactive communication, and new approaches to service delivery, Savaria UK reports that it has achieved:

• A reduction of more than 70 percent in customer waiting times.
• An increase in Net Promoter Score (NPS) from 66.7 to 74.2, exceeding the company’s target of 70.
• Operational savings of £10,000 per month through improved efficiencies.
• Proactive appointment updates and strengthened customer feedback processes.

Teams across the business contributed to the programme, drawing on frontline experience and working together to improve support for customers and business partners across the mobility and accessibility sector.

Michael Hunter, VP of Transformation at Savaria UK, commented: “Receiving two Silver Awards is a fantastic achievement and a real reflection of the dedication and hard work of our teams.

“Over the past year, we’ve made significant progress in improving how we operate and support our customers, focusing on making our services more efficient, responsive and straightforward.

“These improvements have only been possible through the collective efforts of our colleagues across the business, and I’m incredibly proud of what we’ve achieved together.

“While this recognition is something to celebrate, we’re equally focused on continuing to build on these improvements and delivering the high standards of service that our customers and business partners expect.”

The two silver awards mark a milestone in Savaria UK’s ongoing programme of innovation and continuous improvement.

Savaria UK forms part of Savaria Corporation, a global provider of accessibility solutions. The UK business supplies products including stairlifts and home lifts, supporting customers and trade partners across the mobility and accessibility sector.