BHTA welcomes GMS Mobility as a new member

Last Updated on 09/09/2025 by Sarah Sarsby

The British Healthcare Trades Association (BHTA) has welcomed GMS Mobility as a new member. GMS Mobility is a UK online retailer of ex-demonstration and used mobility scooters and powerchairs, offering a wide selection of products from small folding models to large all-terrain equipment.

The BHTA recently caught up with Georgina Wicks, Managing Director of GMS Mobility, to learn more about the company’s commitment to outstanding product quality, its dedication to providing affordable mobility solutions with comprehensive aftercare, and its decision to join the BHTA to align with shared values and strengthen customer confidence.

GMS Mobility’s strong growth since 2018

GMS Mobility started its journey with its first pre-owned mobility scooter back in 2018. Georgina explained that the firm has seen a continual, natural growth every year since, now with over 300 hundred pre-owned and ex-demonstration mobility scooters in stock at any one time. The company boasts a team of highly skilled and dedicated staff, operating from its large HQ in Colchester. 

Founders and joint Managing Directors, father and daughter duo Georgina and Jeremy Wicks put this growth down to their core values, which is that customer service and attention to product detail are paramount.

“If you provide the very best service possible, customers will talk, return, and leave glowing online reviews,” Georgina commented.  

“We want our customers to feel no pressure whatsoever to purchase, and that the most important conversations are around understanding their needs and making sure the product is right for them to improve their quality of life. There is nothing worse than a pushy salesperson!”

A commitment to quality products and exceptional aftercare support

GMS Mobility wants every single customer to be over the moon with its service and products, so attention to product detail is a priority.

All mobility scooters are deep cleaned and go through a 25-point inspection. Batteries are discharge tested, and the chargers are PAT tested for electrical safety. On top of that, the mobility products are shrink-wrapped when delivered so as not to arrive with any dust on them.

Georgina explained: “With GMS Mobility, we want customers to have the same (actually better) experience buying a used or ex-demo product as they would a brand new one but making a considerable saving in the process!” 

Part exchange is no problem too, as GMS Mobility also offers a seamless collection on delivery service from most areas of the UK, which means customers can upgrade their mobility scooters as their needs change easily.

The company offers swift and professional delivery, with most areas of the UK covered by its free next-day delivery service. The customer’s mobility scooter or powerchair comes fully assembled, charged, and ready to ride. 

As well as ensuring high-quality used mobility products for customers, GMS Mobility is also committed to exceptional aftercare support, which is available post-delivery for any help or advice on any aspect of the product.

Georgina said: “We make sure our team is highly trained to answer any questions that may arise, making sure their journey to freedom on their fantastic used or ex-demo mobility scooter is a smooth one!” 

How being a BHTA member gives customers confidence

Jeremy and Georgina wanted to join the BHTA after seeing that not only do their core values align but they also wanted their potential customers to know about the association to give even more confidence in buying from GMS Mobility.

“It was one of the easiest business decisions we’ve ever had to make,” Georgina enthused.

To find out more about how the BHTA can support your business and how to become a BHTA member, visit this page.