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Code of Practice

BHTA's guide to CCAS

For over 100 years, the British Healthcare Trades Association (BHTA) has brought together hundreds of healthcare and assistive technologies organisations to facilitate business, raise industry standards, and protect consumers. The BHTA seeks to bring the industry together to support and improve the health and care of the nation. The BHTA and its members continue to come together to help the industry overcome its challenges.

BHTA’s Code of Practice is approved under the Chartered Trading Standards Institute Consumer Codes Approval Scheme. This means Code Members have the right to display the combined BHTA CTSI logos and customers can be confident they will be treated fairly. The BHTA Code is the only Trading Standards approved code in the healthcare sector.

The Code is reviewed regularly, with input from external organisations.

By entering into their BHTA Membership Agreement, every member commits to the Code. Membership of BHTA and adherence to the Code shows customers, suppliers and employees that BHTA members’ businesses operate to higher standards of customer protection than the law requires.

Current relevant statutory and regulatory requirements referred to in the Code include, but are not limited to:

  • Consumer Protection from Unfair Trading Regulations 2008
  • The British Codes of Advertising Sales Promotion and Direct Marketing
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Health & Safety regulations
  • Transport legislation governing the operation of goods vehicles  Consumer Rights Act 2015 (After 5th October 2015)

The BHTA Code of Practice – Updated 2024