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Trusted Assessors: Assessing in the Retail Environment

Last Updated on 04/10/2024 by Samantha Lewis

An all-new course designed for organisations involved in selling daily living equipment to enable their staff to be fully trained and certified to provide ethical and reliable advice.

Date and time:
Ongoing, enquire to book

Location:
Various

Event organiser:
TACT Trusted Assessing & Care Training

To book your place on the course, or to find out more, click here.

Courses for retail professionals

Trusted Assessing and Care Training (TACT), in partnership with BHTA, have launched a brand-new course designed for retailers of independent living equipment.

The ‘Trusted Assessors: Assessing in the Retail Environment‘ course is designed to accredit retailer members as Trusted Assessors.

This training-based programme enables customer-facing staff to learn the skills involved in assessing for suitable home adaptations equipment.

BHTA and TACT

The course has been created by TACT; an OT (Occupational Therapy) led organisation in collaboration with the BHTA. This new course is
designed for retailers of independent living equipment who wish to align their staff’s knowledge and abilities to the national Trusted Assessor qualification.

As learners will already have an in-depth knowledge of the equipment and adaptations they are selling, this course will give the learners confidence to conduct a basic assessment of need in order to recommend appropriate solutions to meet their customers’ needs.

Learning outcomes

  1. Understand the basics of person-centred assessment
  2. Be able to describe the ethical sale of goods
  3. Have knowledge of the health and social care sector and the services they provide
  4. Be able to understand the impact of long-term conditions on a person’s health
  5. Understand the movements and basic ergonomics of the person
  6. Understand communication factors when assisting vulnerable people

Who should book?

  • Sales and Account Managers
  • Customer facing staff
  • Phone-based roles customer roles
  • Aftercare staff
  • Marketing and product management staff